SF.FreddieMac.com

Servicing Agent

A Servicing Agent is an approved Freddie Mac Servicer, and is approved to review and use data through access to Freddie Mac Servicing Tools available through the Servicing Gateway, related to the Mortgages for which the Servicing Agent has been engaged to perform the Servicing obligations of the Master Servicer.

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Are you already an approved Freddie Mac Seller/Servicer?

If you are not an approved Freddie Mac Seller/Servicer, you must first sign up for a Loan Product Advisor account.

Click here for instructions to the Seller/Servicer sign-up process.

Does your organization want to enroll in Access Manager?

Access Manager enables you to grant and control access to Freddie Mac tools. To save time and clicks. Access Manager eliminates most manual forms and lets you submit information electronically. Processing time to generate user ID and password can be as little as minutes. So you can certify/recertify users, get real-time reporting on-demand and reduce the amount of time spent on access management.

Learn More to find out how you can enroll today!

Company Information
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Contact Information
Please provide the user information
First Name Last Name Email Address Phone Number
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Request Type: Loan Advisor

Role Selected: Servicing Agent

Select access request(s) for:

LLR - External Loan Activity Analyst

Report performing loan activity on the Report Loan Level Activity submenu. Enter, import and/or submit Single Loan Activity. Retrieve, view, and print loan activity reports.

LLR - External Map Bulk File Analyst

Map loan data files to be uploaded into Service Loans on the Manage Import Format submenu. Manage import formats to create a custom import file.

LLR - External Read Only Analyst

Retrieve, view and print activity reports.

EDR - External Default Loan Activity Analyst

Report performing loan activity on the Report Loan Level Activity submenu. Enter, import and/or submit Single Loan Activity.

EDR - External Map Bulk File Analyst

Map loan data files to be uploaded into Service Loans on the Manage Import Format submenu. Manage import formats to create a custom import file.

EDR - External Read Only Analyst

Retrieve, view and print activity reports.

FSR - External FCL And DIL Analyst

Report foreclosure sale and Deed-in-lieu activity on the Report Foreclosure Sale and Deed-in-lieu submenu.

FSR - External Map Bulk File Analyst

Map loan data files to be uploaded into Service Loans on the Manage Import Format submenu. Manage import formats to create a custom import file.

FSR - External Read Only Analyst

Retrieve, view and print activity reports.

STM - External Portfolio Transfer Analyst

Manage portfolio transfer requests (transfer of servicing requests) on the Manage Portfolio submenu. Enter or import Portfolio Transfer Requests/Transfer of Servicing (Subsequent Transfer of Servicing/Form 981). Retrieve, view, and print activity reports.

STM - External Read Only Analyst

Retrieve, view and print activity reports.

REVP - External Foreclosure Specialist

Submit a request, view and search for credit bids for the Obtain Credit Bid functionality.

REVP - External Workout Specialist

Obtain property valuation information. Submit a request. Access the list of mortgage insurance companies that have delegated authority agreements with Freddie Mac. View and search for Minimum Net Proceeds (MNP) and Estimated Market Value (EMV).

REVP - External Read Only Foreclosure Specialist

View and search for credit bids for the Obtain Credit Bid functionality.

REVP - External Read Only Workout Specialist

View and search for MNP and EMV for Obtain Valuation functionality.

CM - Manager Reports

Access to Cash Manager Reports, Cash Statement Reports, Draft Report, Downloads.

Basic User

eBill Basic User access to invoice/payments.

Exclusionary List Access

Provides Servicing user access to the Freddie Mac Exclusionary List.

Resolve Servicer

Provides user with capability to submit default management transactions in Resolve (full access)

SDC External Read Only

User of this role cannot submit corrections, they can view corrections from their servicer, they can view Attached documents and export corrections to xls

SDC Seller Analyst

User of this role can submit corrections, they can view corrections from their servicer, they can view Attached documents and export corrections to xls

SDC Servicer Analyst

User of this role can submit corrections, they can view corrections from their servicer, they can view Attached documents and export corrections to xls

SPP External User

Provides access to the Servicer Performance Profile application and all reports within it. Assignment of the role to a user when paired with a single Servicer Number will ensure that users are able to view ALL data belonging to the organization.

Role Selected:
Seller/Servicer
Seller/Servicer Name:
Seller/Servicer Number:
Servicing Agent's Name:
Servicing Agent's Freddie Mac Servicer Number:

Contact Information


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Access Request Information

Access Request for:
Email Address:
Phone Number:
Request Type:
Application:
Application Role:
Change Requested:
First Name:
Last Name:
Email Address:
Phone Number:

Background Information

This Freddie Mac Access Manager User Role and Registration Form ("User Roles Form") identifies employees of the above-identified Seller/Freddie Mac Counterparty or Related Third Party (as defined in the Freddie Mac Single-Family Seller/Freddie Mac Counterparty Guide ("Guide")) each, a "Freddie Mac Counterparty," that have been: (i) authorized by Freddie Mac Counterparty to use the System identified herein (each such employee, an "Authorized User") and (ii) assigned to the user roles described herein ("User Roles") to perform the selling and/or servicing activities associated with such User Roles. By virtue of Freddie Mac Counterparty’s submission of a User Roles Form to Freddie Mac, executed by Freddie Mac Counterparty’s duly authorized representative, Freddie Mac Counterparty is certifying, representing and warranting to Freddie Mac that the Authorized User(s) assigned to the User Role(s) associated with each System as identified in the User Roles Form are authorized by Freddie Mac Counterparty to perform the selling and/or servicing activities associated with such User Role(s) with respect to the identified System. Freddie Mac Counterparty must submit a new User Roles Form to assign, delete or change Authorized User(s) or User Role(s).

Certification and Agreement

* You must read, certify and agree to the following.

As a duly authorized representative of the Freddie Mac Counterparty, I hereby certify, represent and warrant to Freddie Mac and agree that: (i) I am authorized to assign the Freddie Mac Counterparty’s employees named above to the User Role(s) above; (ii) the employees assigned by me to User Role(s) are authorized to perform the activities associated with such User Role(s); (iii) I have assigned such employees by marking or checking the applicable User Role(s) box(es) adjacent to such employees’ names above; (iv) this User Roles Form is part of the Freddie Mac Counterparty’s "Purchase Documents" as that term is defined in the Freddie Mac Single-Family Seller/Freddie Mac Counterparty Guide (the "Guide"); (v) capitalized terms not defined herein have the meaning ascribed to such terms in the Guide; (vi) by clicking on "I Agree" below, I intend to be bound by such act, which constitutes my Electronic signature on this User Roles Form; (vii) if I am a duly authorized representative of a Related Third Party, my Electronic signature constitutes Related Third Party’s (A) acceptance of Freddie Mac’s offer to enter into the Related Third Party Agreement ("Agreement") accessible at the foregoing hyperlink and logically associated with my Electronic signature, and agreement to become bound to the Agreement, or (B) affirmation of the previously signed Agreement, (viii) as required under the Guide or the Agreement, as applicable, Freddie Mac Counterparty shall protect the Authentication Credentials used to access the System, (ix) my Electronic signature shall be as binding, valid, and enforceable as my original written signature on a paper original of this User Roles Form; and (x) all information provided in this User Roles Form is true, complete and accurate.

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Submission Date:

Please agree to the terms before submitting.

Thank you for considering the Access Request Tool.

By declining to electronically sign the Access Request Registration form, we cannot provide you with access to the application, and all information you provided will be deleted.

Please note that the Freddie Mac Single Family Seller/Servicer Guide requires Servicers to use the Access Request Registration form to submit data. When you are ready to sign up your users, please come back and complete the form. We look forward to setting you up.

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