Standard Hours of Operation
Customer Support Contact Center (800-FREDDIE)
(All hours of operation listed are Eastern Time)
| Support | Monday - Friday | Saturday | Sunday |
|---|---|---|---|
| Customer Support Contact Center (800) FREDDIE | 8am - 7pm | Closed | Closed |
Originate & Underwrite
| System | Monday - Friday | Saturday | Sunday |
|---|---|---|---|
| Loan Product Advisor® | 5:30am - 2am | 5:30am - 11pm | 11am - 2am |
Loan Advisor
| System | Monday - Friday | Saturday | Sunday |
|---|---|---|---|
| 5:30am - 2am | 5:30am - 11pm | 11am - 2am | |
| Loan Collateral Advisor® | 24 hours | 24 hours | 24 hours |
Sell & Deliver
| System | Monday - Friday | Saturday | Sunday |
|---|---|---|---|
|
8am - 9pm
|
8am-9pm1 | Closed |
| Home Value Explorer® | Sunday 3am - Saturday 11pm | ||
|
UCDP Customer Support (800-917-9291) UCDP Holiday Schedule* UCDP Maintenance Schedule |
9am - 8pm | Closed | Closed |
*Closed on New Year's Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
Servicing
| System | Monday - Friday | Saturday | Sunday |
|---|---|---|---|
| Workout Prospector® | 7am - 11pm | 7am - 11pm | 9am - 11pm |
| Loan Coverage Advisor® | 24 hours | 24 hours | 24 hours |
| Resolve CTE* | 9am - 5pm | Available, but no Support | Available, but no Support |
2023 Holiday Schedule
| Holiday | Customer Support Contact Center (800-FREDDIE) | Loan Advisor and HVE* | Loan Selling Advisor Cash and Guarantor | Cash Funding | Guarantor Settlements | Servicing | Workout Prospector |
|---|---|---|---|---|---|---|---|
|
Sun, Jan 1:
New Year's Day
|
Closed
|
Closed
|
Closed
|
No
|
No
|
Normal Reporting
|
Open
|
|
Mon, Jan 2:
Business Day After New Year's Day
|
Closed
|
Open
|
Closed
|
No
|
No
|
No Drafting will be Posted Due on this Date
|
Open
|
|
Mon, Jan 16:
Martin Luther King Jr, Day
|
Closed
|
Open
|
Closed
|
No
|
No
|
Normal Reporting, No Drafting will be Posted Due on this Date |
Open
|
|
Mon, Feb 20:
President's Day
|
Closed
|
Open
|
Closed
|
No
|
No
|
Normal Reporting, No Drafting will be Posted Due on this Date |
Open
|
|
Thu, Apr 6:
Day Before Good Friday
|
Open
|
Open
|
Open
|
Yes
|
Yes
|
Normal Reporting
|
Open
|
|
Fri, Apr 7:
Good Friday
|
Early Closing:
5:00pm ET
|
Open
|
Early Closings
Mandatory Cash: 2:00pm ET
Best Efforts
5:00 pm ET
|
Yes
|
No
|
Normal Reporting
|
Open
|
|
Sun, Apr 9:
Easter Day
|
Closed
|
Closed
|
Closed
|
No
|
No
|
Normal Reporting |
Closed
|
|
Fri, May 26:
Business Day Before Memorial Day
|
Early Closing:
5:00pm ET
|
Open
|
Early Closings:
Mandatory Cash: 2:00pm ET
Best Efforts:
5:00pm ET |
Yes
|
Yes
|
Normal Reporting
|
Open
|
|
Mon, May 29:
Memorial Day
|
Closed
|
Open
|
Closed
|
No
|
No
|
Normal Reporting, No Drafting will be Posted Due on this Date |
Closed
|
|
Mon, Jun 19:
Juneteenth
|
Closed
|
Open
|
Closed
|
No
|
No
|
Normal Reporting, No Drafting will be Posted Due on this Date |
Open
|
|
Mon, Jul 3:
Business Day Before Independence Day
|
Early Closing:
5:00pm ET
|
Open
|
Early Closings:
Mandatory Cash: 2:00pm ET
Best Efforts:
5:00pm ET |
Yes
|
Yes
|
Normal Reporting
|
Open
|
|
Tue, Jul 4:
Independence Day
|
Closed
|
Open
|
Closed
|
No
|
No
|
Normal Reporting, No Drafting will be Posted Due on this Date |
Closed
|
|
Fri, Sep 1:
Business Day Before Labor Day
|
Early Closing:
5:00pm ET
|
Open
|
Open
|
Yes
|
Yes
|
Normal Reporting
|
Open
|
|
Mon, Sep 4:
Labor Day
|
Closed
|
Open
|
Closed
|
No
|
No
|
Normal Reporting, No Drafting will be Posted Due on this Date |
Closed
|
|
Mon, Oct 9:
Indigenous Peoples' Day
|
Early Closing:
5:00pm ET
|
Open
|
Cash – Closed
Guarantor – Open
|
No
|
No
|
Normal Reporting, No Drafting will be Posted Due on this Date |
Open
|
|
Fri, Nov 10:
Veterans Day (Observed)
|
Closed
|
Open
|
Open
|
Yes
|
Yes
|
Normal Reporting
|
Open
|
|
Wed, Nov 22:
Day Before Thanksgiving
|
Early Closing:
5:00pm ET
|
Open
|
Early Closings:
Mandatory Cash: 2:00pm ET
Best Efforts:
5:00pm ET |
Yes
|
Yes
|
Normal Reporting
|
Open
|
|
Thu, Nov 23:
Thanksgiving Day
|
Closed
|
Closed
|
Closed
|
No
|
No
|
Normal Reporting, No Drafting will be Posted Due on this Date |
Closed
|
|
Fri, Nov 24:
Day After Thanksgiving
|
|
Open
|
Early Closings:
Mandatory Cash: 2:00pm ET
Best Efforts:
5:00pm ET |
Yes
|
Yes
|
Normal Reporting
|
Open
|
|
Fri, Dec 22:
Business Day Before Christmas
|
Early Closing: 2:00pm ET
|
Open
|
Early Closings: Mandatory Cash: 2:00pm ET Best Efforts: 5:00pm ET |
Yes
|
Yes
|
Normal Reporting
|
Open
|
|
Sat, Dec 23:
Day Before Christmas Eve
|
Closed
|
Open
|
Closed
|
No
|
No
|
Normal Reporting
|
Closed
|
|
Sun, Dec 24:
Christmas Eve
|
Closed
|
Open
|
Closed
|
No
|
No
|
Normal Reporting
|
Closed
|
|
Mon, Dec 25:
Christmas Day
|
Closed
|
Closed
|
Closed
|
No
|
No
|
Normal Reporting, No Drafting will be Posted Due on this Date |
Closed
|
|
Fri, Dec 29: Business Day Before New Year's Eve |
Early Closing: 5:00pm ET
|
Open
|
Early Closings: Mandatory Cash: 2:00pm ET Best Efforts: 5:00pm ET |
Yes
|
Yes
|
Normal Reporting
|
Open
|
|
Sun, Dec 31:
New Year’s Eve
|
Closed
|
Open
|
Closed
|
No
|
No
|
Normal Reporting
|
Open
|
|
Mon, Jan 1:
New Year’s Day
|
Closed
|
Closed
|
Closed
|
No
|
No
|
Normal Reporting, No Drafting will be Posted Due on this Date |
Open
|
Notes: *Holiday schedule refers to Loan Product Advisor®, Condo Project Advisor®, Loan Quality Advisor®, Loan Selling Advisor®, Loan Closing Advisor® and The following applications do not close for holidays: Loan Collateral Advisor®, Loan Coverage Advisor®, Quality Control Advisor® and Business Intelligence.