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SF.FreddieMac.com

Standard Hours of Operation

Customer Support Contact Center (800-FREDDIE)

(All hours of operation listed are Eastern Time)

Support Monday - Friday Saturday Sunday
Customer Support Contact Center (800) FREDDIE 8am - 7pm Closed Closed

Originate & Underwrite

System Monday - Friday Saturday Sunday
Loan Product Advisor® 5:30am - 2am 5:30am - 11pm 11am - 2am

Loan Advisor

System Monday - Friday Saturday Sunday
5:30am - 2am 5:30am - 11pm 11am - 2am
Loan Collateral Advisor® 24 hours 24 hours 24 hours

Sell & Deliver

System Monday - Friday Saturday Sunday

Loan Selling Advisor®

  • Mandatory Contract Execution
  • Best Efforts Contract Execution
  • WAC ARM Cash Contract Execution
  • Guarantor and MultiLender Execution

8am - 9pm

  • 8:15am – 5pm ET
  • 8:15am – 8pm ET
  • 8:15am – 5pm ET
  • 8am – 8pm ET
8am-9pm1 Closed
Home Value Explorer® Sunday 3am - Saturday 11pm

UCDP Customer Support (800-917-9291)

UCDP Holiday Schedule*

UCDP Maintenance Schedule

9am - 8pm Closed Closed

*Closed on New Year's Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.

Servicing

System Monday - Friday Saturday Sunday
Workout Prospector® 7am - 11pm 7am - 11pm 9am - 11pm
Loan Coverage Advisor® 24 hours 24 hours 24 hours
Resolve CTE* 9am - 5pm Available, but no Support Available, but no Support

2023 Holiday Schedule

Holiday Customer Support Contact Center (800-FREDDIE) Loan Advisor and HVE* Loan Selling Advisor Cash and Guarantor Cash Funding Guaran­tor Settle­ments Servicing Workout Pros­pector
Sun, Jan 1:
New Year's Day
Closed
Closed
Closed
No
No
Normal Reporting
Open
Mon, Jan 2:
Business Day After New Year's Day
Closed
Open
Closed
No
No
No Drafting will be Posted Due on this Date
Open
Mon, Jan 16:
Martin Luther King Jr, Day
Closed
Open
Closed
No
No
Normal Reporting, No Drafting will be Posted Due on this Date
Open
Mon, Feb 20:
President's Day
Closed
Open
Closed
No
No
Normal Reporting, No Drafting will be Posted Due on this Date
Open
Thu, Apr 6:
Day Before Good Friday
Open
Open
Open
Yes
Yes
Normal Reporting
Open
Fri, Apr 7:
Good Friday
Early Closing:
5:00pm ET
Open
Early Closings
 
Mandatory Cash: 2:00pm ET 
 
Best Efforts
5:00 pm ET
Yes
No
Normal Reporting
Open
Sun, Apr 9:
Easter Day
Closed
Closed
Closed
No
No
Normal Reporting
Closed
Fri, May 26:
Business Day Before Memorial Day
Early Closing:
5:00pm ET
Open
Early Closings:
Mandatory Cash: 2:00pm ET
Best Efforts:
5:00pm ET
Yes
Yes
Normal Reporting
Open
Mon, May 29:
Memorial Day
Closed
Open
Closed
No
No
Normal Reporting, No Drafting will be Posted Due on this Date
Closed
Mon, Jun 19:
Juneteenth
Closed
Open
Closed
No
No
Normal Reporting, No Drafting will be Posted Due on this Date
Open
Mon, Jul 3:
Business Day Before Independence Day
Early Closing:
5:00pm ET
Open
Early Closings:
Mandatory Cash: 2:00pm ET
Best Efforts:
5:00pm ET
Yes
Yes
Normal Reporting
Open
Tue, Jul 4:
Independence Day 
Closed
Open
Closed
No
No
Normal Reporting, No Drafting will be Posted Due on this Date
Closed
Fri, Sep 1:
Business Day Before Labor Day
Early Closing:
5:00pm ET
Open
Open
Yes
Yes
Normal Reporting
Open
Mon, Sep 4:
Labor Day
Closed
Open
Closed
No
No
Normal Reporting, No Drafting will be Posted Due on this Date
Closed
Mon, Oct 9:
Indigenous Peoples' Day
Early Closing:
5:00pm ET
Open
Cash – Closed
Guarantor – Open
No
No
Normal Reporting, No Drafting will be Posted Due on this Date
Open
Fri, Nov 10:
Veterans Day (Observed)
Closed
Open
Open
Yes
Yes
Normal Reporting
Open
Wed, Nov 22:
Day Before Thanksgiving
Early Closing:
5:00pm ET
Open
Early Closings:
Mandatory Cash: 2:00pm ET
Best Efforts:
5:00pm ET
Yes
Yes
Normal Reporting
Open
Thu, Nov 23:
Thanksgiving Day
Closed
Closed
Closed
No
No
Normal Reporting, No Drafting will be Posted Due on this Date
Closed
Fri, Nov 24:
Day After Thanksgiving
 
Closed
Open
Early Closings:
Mandatory Cash: 2:00pm ET
Best Efforts:
5:00pm ET
Yes
Yes
Normal Reporting
Open
Fri, Dec 22:
Business Day Before Christmas
Early Closing: 2:00pm ET
Open
Early Closings: 
Mandatory Cash: 2:00pm ET 
Best Efforts: 5:00pm ET
Yes
Yes
Normal Reporting
Open
Sat, Dec 23:
Day Before Christmas Eve
Closed
Open
Closed
No
No
Normal Reporting
Closed
Sun, Dec 24:
Christmas Eve
Closed
Open
Closed
No
No
Normal Reporting
Closed
Mon, Dec 25:
Christmas Day
Closed
Closed
Closed
No
No
Normal Reporting, No Drafting will be Posted Due on this Date
Closed

Fri, Dec 29: Business Day Before New Year's Eve

Early Closing: 5:00pm ET
Open
Early Closings: 
Mandatory Cash: 2:00pm ET 
Best Efforts: 5:00pm ET
Yes
Yes
Normal Reporting
Open
Sun, Dec 31:
New Year’s Eve
Closed
Open
Closed
No
No
Normal Reporting
Open
Mon, Jan 1:
New Year’s Day
Closed
Closed
Closed
No
No
Normal Reporting, No Drafting will be Posted Due on this Date
Open

 

Notes: *Holiday schedule refers to Loan Product Advisor®, Condo Project Advisor®, Loan Quality Advisor®, Loan Selling Advisor®, Loan Closing Advisor® and The following applications do not close for holidays: Loan Collateral Advisor®, Loan Coverage Advisor®, Quality Control Advisor® and Business Intelligence.