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SF.FreddieMac.com

Standard Hours of Operation

Customer Service (800-FREDDIE)

(All hours of operation listed are Eastern Time)

SupportMonday - FridaySaturdaySunday
Customer Service (800-FREDDIE)8am - 7pmClosedClosed

Origination & Underwriting

SystemMonday - FridaySaturdaySunday
Loan Product Advisor®5:30am - 2am5:30am - 11pm11am - 2am

Loan Advisor

SystemMonday - FridaySaturdaySunday
5:30am - 2am5:30am - 11pm11am - 2am
Loan Collateral Advisor®24 hours24 hours24 hours

Selling & Delivery

SystemMonday - FridaySaturdaySunday

Loan Selling Advisor®

  • Mandatory Contract Execution
  • Best Efforts Contract Execution
  • WAC ARM Cash Contract Execution
  • Guarantor and MultiLender Execution

8am - 9pm

  • 8:15am – 5pm ET
  • 8:15am – 8pm ET
  • 8:15am – 5pm ET
  • 8am – 8pm ET
8am-5pm Delivery Only (No Contract Execution)Closed
Home Value Explorer®Sunday 3am - Saturday 11pm

UCDP Customer Support (800-917-9291)

UCDP Holiday Schedule*

UCDP Maintenance Schedule

9am - 8pmClosedClosed

*Closed on New Year's Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.

Servicing

SystemMonday - FridaySaturdaySunday
Workout Prospector®7am - 11pm7am - 11pm9am - 11pm
Loan Coverage Advisor®24 hours24 hours24 hours
Resolve CTE*9am - 5pmAvailable, but no SupportAvailable, but no Support

2024 Holiday Schedule

HolidayCustomer Service (800-FREDDIE)Loan Advisor and HVE*Loan Selling Advisor Cash and GuarantorCash FundingGuaran­tor Settle­mentsServicingWorkout Pros­pector
Mon, Jan 1:
New Year's Day
Closed
Closed
Closed
No
No
Closed
Open
Mon, Jan 15:
Martin Luther King Jr, Day
Closed
Open
Closed
No
No
Closed
Open
Mon, Feb 19:
President's Day
Closed
Open
Closed
No
No
Closed
Open
Thu, Mar 28:
Day Before Good Friday
Open
Open
Early Closings:
Mandatory 
 
Cash: 2:00pm ET
 
Best Efforts:
5:00pm ET
Yes
Yes
Open
Open
Fri, Mar 29:
Good Friday
Early Closing:
5:00pm ET
Open
Cash – Closed
Guarantor – Open
Yes
No
Open
Open
Sun, Mar 31:
Easter Day
Closed
Closed
Closed
No
No
Closed
Closed
Fri, May 24:
Business Day Before Memorial Day
Early Closing:
4:00pm ET
Open
Early Closings:
Mandatory 
 
Cash: 2:00pm ET
 
Best Efforts:
5:00pm ET
Yes
Yes
Open
Open
Mon, May 27:
Memorial Day
Closed
Open
Closed
No
No
Closed
Closed
Wed, Jun 19:
Juneteenth
Closed
Open
Closed
No
No
Closed
Open
Wed, Jul 3:
Business Day Before Independence Day
Early Closing:
4:00pm ET
Open
Early Closings:
Mandatory 
 
Cash: 2:00pm ET
 
Best Efforts:
5:00pm ET
Yes
Yes
Open
Open
Thurs, Jul 4:
Independence Day 
Closed
Open
Closed
No
No
Closed
Closed
Fri, Aug 30:
Business Day Before Labor Day
Early Closing:
4:00pm ET
Open
Open
Yes
Yes
Open
Open
Mon, Sep 2:
Labor Day
Closed
Open
Closed
No
No
Closed
Closed
Mon, Oct 14:
Indigenous Peoples' Day
Early Closing:
5:00pm ET
Open
Cash – Closed
Guarantor – Open
No
No
Open
Open
Mon, Nov 11:
Veterans Day 
Closed
Open
Closed
No
No
Closed
Open
Wed, Nov 27:
Business Day Before Thanksgiving
Early Closing:
4:00pm ET
Open
Open
Yes
Yes
Open
Open
Thu, Nov 28:
Thanksgiving Day
Closed
Closed
Closed
No
No
Closed
Closed
Fri, Nov 29:
Day After Thanksgiving
 

Closed

Open
Early Closings:
Mandatory 
 
Cash: 2:00pm ET
 
Best Efforts:
5:00pm ET
Yes
Yes
Closed
Open
Tues, Dec 24:
Christmas Eve
Early Closing 2:00pm ET
Open
Early Closings:
Mandatory 
 
Cash: 2:00pm ET
 
Best Efforts:
5:00pm ET
Yes
Yes
Open
Closed
Wed, Dec 25:
Christmas Day
Closed
Closed
Closed
No
No
Closed
Closed
Tues, Dec 31:
New Year’s Eve
Early Closing 3:00pm ET
Open
Early Closings:
Mandatory 
 
Cash: 2:00pm ET
 
Best Efforts:
5:00pm ET
Yes
Yes
Open
Open
Wed, Jan 1:
New Year’s Day
Closed
Closed
Closed
No
No
Closed
Open

 

Notes: *Holiday schedule refers to Loan Product Advisor®, Condo Project Advisor®, Loan Quality Advisor®, Loan Selling Advisor®, Loan Closing Advisor® and The following applications do not close for holidays: Loan Collateral Advisor®, Loan Coverage Advisor®, Quality Control Advisor® and Business Intelligence.