SF.FreddieMac.com

Creating a seamless servicing lifecycle

We are upgrading every servicing business system and Servicer touch point — all with the goal of minimizing credit losses, reducing costs and transforming the client experience.

Recent Announcements

Elevate the Homeowner’s Servicing Experience

Assist homeowners while optimizing your portfolio. Download our eBook for insights and strategies to help new, current and delinquent homeowners.

Optimize Your Portfolio, Elevate Your Servicing

Freddie Mac recently announced a new portfolio reconciliation process to identify and resolve data discrepancies so Servicers can improve portfolio health, manage risk and help homeowners. Start reconciling your portfolio and take your data further.

Scorecard Changes Aim to Help Servicers Reduce Delinquent Loans

Freddie Mac has made changes to the Servicer Performance Profile (SPP), including introducing new metrics and editing existing categorizations and definitions for Default Management Metrics and Supplemental Metrics. Learn more about the updates.

Popular Servicing Topics

Freddie Mac Gateway Solutions®

Access Single-Family tools to manage your loans throughout the entire mortgage lifecycle. This all-inclusive platform streamlines your workflow.

Access Manager

Freddie Mac Access Manager is a self-service system that lets you create, manage, and provision your users' access to certain Freddie Mac Single-Family sourcing and servicing tools and applications.

Flex Modification

The Freddie Mac Flex Modification ® offers Servicers an easier, flexible way of helping more borrowers qualify for a loan modification in a changing housing environment.

Disaster Relief

Natural disasters (e.g., floods, fires, hurricanes) can cause borrower hardships. Refer to the resources on this site to assist in these circumstances.

Avoiding Foreclosure

During this critical time for homeowners and the housing market, we vigorously back our long-standing commitment to help borrowers avoid foreclosure and keep their homes whenever possible.

Freddie Mac Learning

A range of resources to help you service loans for Freddie Mac.

Work smarter, not harder

Learn more about how we’re reimagining servicing and providing you with innovative solutions to make doing business with us easier.

More Servicing Resources

Servicing Forms

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