SF.FreddieMac.com

Creating a seamless servicing lifecycle

We are upgrading every servicing business system and Servicer touch point — all with the goal of minimizing credit losses, reducing costs and transforming the client experience.

Recent Guide Bulletins

Guide Bulletin 2024-14

This Bulletin announces updates to Servicing.

Guide Bulletin 2024-G

This Bulletin announces updates to Servicing.

Guide Bulletin 2024-11: Servicing

This Bulletin announces additional functionality to Resolve, the adequacy and availability of insurance and the updated monthly financial reporting requirements.

Recent Announcements

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10 Strategies to Boost Your Chances of Winning a SHARP Award

Discover practical tips and steps to improve your servicing performance.

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Beyond the Close: Collaborating for Post-Purchase Borrower Education

Borrowers who are engaged sooner and educated more fully have a better experience and achieve more successful outcomes. Learn how to reach homeowners throughout the entire mortgage lifecycle.

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eBook: Mortgage Relief Education and Options: A Proactive Guide for Servicers

Access the latest resource for Servicers that offers tips and resources to assist borrowers throughout their homeownership journey.

Popular Servicing Topics

Servicing Gateway

One platform. One login. One doorway to Freddie Mac servicing tools. You’ll get the big picture at the portfolio level, as well as view into the granular details of a loan.

Access Manager

Freddie Mac Access Manager is a self-service system that lets you create, manage, and provision your users' access to certain Freddie Mac Single-Family sourcing and servicing tools and applications.

Flex Modification

The Freddie Mac Flex Modification® offers Servicers an easier, flexible way of helping more borrowers qualify for a loan modification in a changing housing environment.

Disaster Relief

Natural disasters (e.g., floods, fires, hurricanes) can cause borrower hardships. Refer to the resources on this site to assist in these circumstances, including references to COVID-19.

Avoiding Foreclosure

During this critical time for homeowners and the housing market, we vigorously back our long-standing commitment to help borrowers avoid foreclosure and keep their homes whenever possible.

Freddie Mac Learning

A range of resources to help you service loans for Freddie Mac.

Work smarter, not harder

Learn more about how we’re reimagining servicing and providing you with innovative solutions to make doing business with us easier.

More Servicing Resources

Servicing Forms

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