Servicing Training

A range of resources to help you Service Loans for Freddie Mac

Enhance Your Servicing Functions

Select a topic below for recommended training and other resources.

Technology Tools

See below for Servicing training and resources

Resolve^® Submit and Manage Flex Modification Requests

Servicers will learn how to submit, track, and manage Flex Modification requests. This tool provides a centralized location and comprehensive view of submissions, near real-time decisions, actionable feedback messages, dashboards, default, and status reporting to track towards timely resolution of workout solutions.

Resolve^® Submit and Manage Short Sale Workout Requests Webinar

Servicers will learn how to submit, track, and manage short sale workout requests in Resolve. This tool provides a centralized dashboard to manage workflow and monitor requests.

Electronic Default Reporting Overview Tutorial

This self-guided tutorial highlights the Electronic Default Reporting (EDR) functionality to help you accurately complete monthly delinquency reporting.

Servicing Data Corrections Overview Tutorial

This demonstrates logging in, "My Dashboard", submitting the four available types of Servicing Data Corrections, and managing submitted data correction requests.