Servicing Training

A range of resources to help you Service Loans for Freddie Mac

Enhance Your Servicing Functions

Select a topic below for recommended training and other resources.

Servicing Technology Tools

See below for a selection of overview content for Servicing tools. To view a full list of technology training resources for Servicing, visit the Servicing Tools page.

Servicing Tools Training

This page includes Servicing training resources for tools that are accessed via the Servicing Gateway.

Servicing Gateway and Tools Overview Tutorial

Freddie Mac's Servicing Gateway is an all-in-one portal that provides easy access to most of our servicing tools in one location through single sign-on and simplified navigation.

Resolve^® Submit and Manage Liquidation Workout Requests Webinar

Servicers will learn how to submit, track, and manage liquidation (e.g., short sales) workout requests in Resolve^®. This tool provides a centralized dashboard to manage workflow and monitor requests.

Resolve^® Submit and Manage Retention Workout Requests Webinar

Servicers will learn how to submit and track retention workout requests (e.g., Payment Deferrals, Flex Modifications, and forbearance extension requests). Access the dashboard to manage requests.

Electronic Default Reporting Overview Tutorial

This self-guided tutorial highlights the Electronic Default Reporting (EDR) functionality in the Servicing Gateway to help you accurately complete monthly delinquency reporting.

Servicing Data Corrections Overview Tutorial

This demonstrates logging in, "My Dashboard", submitting the four available types of Servicing Data Corrections, and managing submitted data correction requests.

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