A range of resources to help you Service Loans for Freddie Mac
Enhance Your Servicing Functions
Select a topic below for recommended training and other resources.
Servicing Technology Tools
See below for a selection of overview content for Servicing tools. To view a full list of technology training resources for Servicing, visit the Servicing Tools page.
Servicing Tools Training
This page includes Servicing training resources for tools that are accessed via the Servicing Gateway.
Servicing Gateway and Tools Overview Tutorial
Freddie Mac's Servicing Gateway is an all-in-one portal that provides easy access to most of our servicing tools in one location through single sign-on and simplified navigation.
Resolve® Submit and Manage Liquidation Workout Requests Webinar
Servicers will learn how to submit, track, and manage liquidation (e.g., short sales) workout requests in Resolve®. This tool provides a centralized dashboard to manage workflow and monitor requests.
Resolve® Submit and Manage Retention Workout Requests Webinar
Servicers will learn how to submit and track retention workout requests (e.g., Payment Deferrals, Flex Modifications, and forbearance extension requests). Access the dashboard to manage requests.
Electronic Default Reporting Overview Tutorial
This self-guided tutorial highlights the Electronic Default Reporting (EDR) functionality in the Servicing Gateway to help you accurately complete monthly delinquency reporting.
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