Resources & Learning
Documents & Downloads
Training & Education
Whether you're new to servicing Freddie Mac mortgages, or one of our experienced partners, you’ll find videos and other materials for all of your training and education needs.
Servicing Gateway and Tools Overview Tutorial
Freddie Mac's Servicing Gateway is an all-in-one portal that provides easy access to most of our servicing tools in one location through single sign-on and simplified navigation.
Identifying Principal and Interest Custodial Account Variances
This 2-hour interactive webinar outlines the methodology for identifying and reconciling Principal and Interest Custodial Account variances. Learn about common scenarios that can cause variances and how to resolve them.
More Servicing Training
Servicer Success Scorecard Tutorial
A 15-25 minute tutorial on how to navigate, read, & utilize the scorecard to track & improve your servicing performance.
Servicer Success Scorecard Performance Metrics Tutorial
This 10-15 minute tutorial focuses on default management and investor reporting metrics, using our confidential Servicer Success Scorecard.
Servicing Data Corrections Overview Tutorial
This demonstrates logging in, "My Dashboard", submitting the four available types of Servicing Data Corrections, and managing submitted data correction requests.
Effectively Managing Your Foreclosure Portfolio
This webinar features monthly reporting requirements, REO-rollback process, timelines, and the compensatory-fee appeals process.
Workout Prospector®: Processing Third-Party Foreclosure Sales
This webinar details the evaluation process for third-party foreclosure sales using Workout Prospector (WP) and continues through the automated settlement process.
This webinar details the Flex Modification program requirements including eligibility, documentation requirements, the streamlined path, and term calculations.
Managing the Foreclosure Process Webinar
This webinar provides an overview of how to manage the foreclosure process from referral to foreclosure through completion of the foreclosure sale and marketable title.
Managing the Foreclosure Process Tutorial
The self-paced tutorial provides an overview of how to manage the foreclosure process from referral to foreclosure through the completion of the foreclosure sale and marketable title.
Alternatives to Foreclosure Overview Webinar
This webinar outlines the alternative to foreclosure hierarchy and, provides a brief overview of each alternative including eligibility requirements.
Alternatives to Foreclosure Overview Tutorial
This tutorial will provide an understanding of loss mitigation procedures and alternative to foreclosure options.
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