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Resources & Learning

Resources

 

Documents & Downloads

Training & Education

Whether you're new to servicing Freddie Mac mortgages, or one of our experienced partners, you’ll find videos and other materials for all of your training and education needs.

 

Featured Training

Servicing Gateway and Tools Overview Tutorial

Freddie Mac's Servicing Gateway is an all-in-one portal that provides easy access to most of our servicing tools in one location through single sign-on and simplified navigation.

Servicing Gateway and Tools Overview Tutorial

Identifying Principal and Interest Custodial Account Variances

This 2-hour interactive webinar outlines the methodology for identifying and reconciling Principal and Interest Custodial Account variances. Learn about common scenarios that can cause variances and how to resolve them.

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More Servicing Training

Servicer Success Scorecard Tutorial

A 15-25 minute tutorial on how to navigate, read, & utilize the scorecard to track & improve your servicing performance.

Servicer Success Scorecard Performance Metrics Tutorial

This 10-15 minute tutorial focuses on default management and investor reporting metrics, using our confidential Servicer Success Scorecard.

Servicing Data Corrections Overview Tutorial

This demonstrates logging in, "My Dashboard", submitting the four available types of Servicing Data Corrections, and managing submitted data correction requests.

Effectively Managing Your Foreclosure Portfolio

This webinar features monthly reporting requirements, REO-rollback process, timelines, and the compensatory-fee appeals process.

Managing the Foreclosure Process Webinar

This webinar provides an overview of how to manage the foreclosure process from referral to foreclosure through completion of the foreclosure sale and marketable title.

Managing the Foreclosure Process Tutorial

The self-paced tutorial provides an overview of how to manage the foreclosure process from referral to foreclosure through the completion of the foreclosure sale and marketable title.

Alternatives to Foreclosure Overview Webinar

This webinar outlines the alternative to foreclosure hierarchy and, provides a brief overview of each alternative including eligibility requirements.

Alternatives to Foreclosure Overview Tutorial

This tutorial will provide an understanding of loss mitigation procedures and alternative to foreclosure options.

Default Fee Appeal System Overview Tutorial

This tutorial covers the key features of the Default Fee Appeal System, focussing on submitting appeals for compensatory fees and obtaining results for each appeal file submitted.

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