Please review the following steps in their entirety before beginning the sign-up process. It will help ensure that your request is processed quickly and efficiently.

Step 1: Request System-to-System Access or Web Access

System-to-System Access:

Request system-to-system (S2S) access for your organization by completing the System-to-System Access Registration Form.

Your request will be processed within five business days. For security reasons, your credentials will be sent in two emails:

  • First email: Includes the User ID for your organization, your organization’s name with your Seller/Servicer number and the URL for Loan Product Advisor S2S access.
  • Second email: Includes an authentication password.

Once you receive your S2S credentials, use your software partner-specific instructions to gain access to Loan Product Advisor through your loan origination system (LOS). Software partner-specific instructions can be obtained by contacting your software partner or the Customer Support Contact Center (800-FREDDIE). 

Web Access:

This Loan Product Advisor Web Access Form allows you to add, delete and update Loan Product Advisor access for individuals within your organization. Please bookmark this link for future use. Each user who receives web access will receive two emails:

  • First email: Includes User ID.
  • Second email: Includes a temporary password that must be reset to a permanent password within 10 days.

Remember to log in to Loan Product Advisor at least once every 90 days to avoid deactivating your user account.

Remember to request web access for any user who will assign loans to another Seller. Loans may only be assigned using Loan Product Advisor’s web interface and cannot be assigned using an LOS.

If you do not receive the two emails after three business days, call the Customer Support Contact Center (800-FREDDIE) to inquire about the status. 

Step 2: Request Set-Up for Merged Credit Usage

Loan Product Advisor assesses borrower information in merged credit reports supplied by participating credit reporting companies (CRCs) or technical affiliates (TAs). To obtain re-issues of your merged credit reports, contact your CRC/TA to request an update to your account that will allow your users to obtain merged credit reports through Loan Product Advisor.

We recommend that you have an account with more than one CRC/TA.

Please review our Top 5 Tips for Using Merged Credit for additional information.

Note: Loan Product Advisor assesses only a loan's eligibility for sale to Freddie Mac and does not analyze compliance with laws, regulations or ordinances, or any requirements imposed by your regulator. It is possible that a loan that otherwise meets Freddie Mac's purchase standards may violate a state or local law or regulation; because of that violation, the loan would be ineligible for sale to Freddie Mac. Please consult with your legal counsel and/or a compliance services vendor to ensure that your loans comply with all applicable laws, regulations, etc.

Need Help?

If you have any questions or need any assistance with the sign-up process, please contact the Customer Support Contact Center (800-FREDDIE).