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Servicing Gateway

One platform. One login. One doorway to Freddie Mac servicing tools.

Resolve Speeds Up Mortgage Relief

Resolve®, the new integrated default management tool continues to add more workout options to make submission through settlement a more efficient process. Learn about the tool’s capabilities and available options.

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Servicing Gateway Spotlight

Servicing Gateway and Tools Overview Tutorial -  Discover how to access and use Servicing Gateway – one platform, one login, one doorway to Freddie Mac servicing tools.

Introducing Total MISM- Total MI is a suite of solutions that enhance efficiency around three key MI processes: reconciliations, cancellations, and claims.

Servicing Gateway Tools

Cash Manager

Manage cash payment activity (i.e., amounts due and drafting) while you reconcile investor reporting and accounting.

Servicing Transfer Manager

Effectively manage transfers and monitor the status with transparent views into the progress of the transfer of servicing process.

Loan Level Reporting

Report borrower payment activity each month for the current accounting cycle. Your timely and accurate reporting gives Freddie Mac a better understanding of your portfolio while improving data integrity.

Attorney Data Reporting (ADR)

Use Attorney Data Reporting to enter timeline and related data as part of Freddie Mac Default-Related Legal Services. Easily view/monitor default-related legal matters as you maintain compliance more efficiently.

BPODirect®

Order a property value in seconds. BPODirect® is an avenue to order broker price opinions (BPOs) and automated valuation models (AVMs).

Default Fee Appeal System

Default Fee Appeal System allows you to submit appeals for State foreclosure timeline compensatory fees and late foreclosure sale reporting compensatory fees.

Electronic Default Reporting (EDR)

Report prior month’s default and bankruptcy loan activity (status and events) in our electronic default reporting (EDR) tool within the first three business days of the current month.

Real Estate Valuation and Pricing

Receive information to help you ensure acceptable pricing on short sales and foreclosure sales based on real estate assessed values.

Resolve®

Get real-time workout decisions and the data needed to speed up mortgage assistance using Resolve - the new integrated default management tool.

Servicer Performance Profile

Assess your performance and find a complete view of your portfolio in your Scorecard and Manager Series reports.

Post-Fund Data Correction Tool

Your post-fund data correction requests for origination and delivery data delivered through Loan Selling Advisor® can be submitted through our automated Post-Fund Data Correction tool.

Servicing Data Corrections

A fast and centralized way to submit and track post-settlement, REO, HAMP and loan-level data correction requests.

eBill

eBill is an electronic portal that enables you to pay your monthly invoices online.

PAID

PAID (Payments Automated Intelligent and Dynamic) is the new, automated and intuitive technology experience to submit and monitor expense reimbursement requests.

Total MI Reconciliations

Total MI Reconciliations is a tool that provides a process to verify MI details for newly-funded loans, as well as loans with data corrections.

Total MI Claims

Total MI Claims is a tool that provides a streamlined workflow for claim filing and processing of non-performing loans that have a foreclosure sale date (or another claim trigger).

Total MI Cancellations

Total MI Cancellations is a tool that enables users to confirm the MI status for performing loans, which drives accurate and timely claims processing.

Access Manager

Freddie Mac Access Manager is a self-service system that lets you create, manage, and provision your users' access to certain Freddie Mac Single-Family sourcing and servicing tools and applications.

Reimagine Servicing

Learn how we're using your insights to transform servicing through innovative technology, data integration, policies and products.

Servicing Training

A range of resources to help you service loans for Freddie Mac.

"Our client insights are the driving force behind our servicing technology innovation. We’re investing in the future, and we’re just getting started."

Ken Burke
Ken Burke
VP of Servicing Operations, Single-Family

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