General Servicing Training

Training resources to assist you in your daily general servicing functions.

Servicing Gateway and Tools Overview Tutorial

Freddie Mac's Servicing Gateway is an all-in-one portal that provides easy access to most of our servicing tools in one location through single sign-on and simplified navigation.

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Featured Learning

General Servicing Training Resources

This document provides a list of training resources for the servicing function.

Servicer Success Scorecard Tutorial

A 15-25 minute tutorial on how to navigate, read, & utilize the scorecard to track & improve your servicing performance.

Servicing Reports Online Tool

This interactive tool provides information on available reports for loan-level and default activity submitted through Freddie Mac's servicing tools.

Educational Resources

Reference Tools

2023 Due Date Calendar for Monthly Reporting and Drafting
Accessing eBill Quick Reference
COVID-19 Training Resources
Freddie Mac Servicer Success Scorecard Reference Guide
Freddie Mac Manager Series Reports Reference Guide
Managing Hazard Insurance Losses Online Tool
Transfer of Servicing Process Flows

Tutorials

Getting Started with Freddie Mac Access Manager Overview
How Do I Sign Up?
Servicing Gateway and Tools Overview
Transfer of Servicing Process Flows Learning Clip

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