General Servicing Training
Training resources to assist you in your daily general servicing functions.
Servicing Gateway and Tools Overview Tutorial
Freddie Mac's Servicing Gateway is an all-in-one portal that provides easy access to most of our servicing tools in one location through single sign-on and simplified navigation.
General Servicing Training Resources
This document provides a list of training resources for the servicing function.
Servicer Success Scorecard Tutorial
A 15-25 minute tutorial on how to navigate, read, & utilize the scorecard to track & improve your servicing performance.
- 2023 Due Date Calendar for Monthly Reporting and Drafting
- Accessing eBill Quick Reference
- COVID-19 Training Resources
- Freddie Mac Servicer Success Scorecard Reference Guide
- Freddie Mac Manager Series Reports Reference Guide
- Managing Hazard Insurance Losses Online Tool
- Transfer of Servicing Process Flows
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