Loss Mitigation Management Training
Training resources to assist you in the loss mitigation process.
Alternatives to Foreclosure
View this tutorial to gain an understanding of loss mitigation procedures and alternative to foreclosure options.
Resolve® Submit and Manage Liquidation Workout Requests Webinar
Servicers will learn how to submit, track, and manage liquidation (e.g., short sales) workout requests in Resolve®. This tool provides a centralized dashboard to manage workflow and monitor requests.
Resolve® Submit and Manage Retention Workout Requests Webinar
Servicers will learn how to submit and track retention workout requests (e.g., Payment Deferrals, Flex Modifications, and forbearance extension requests). Access the dashboard to manage requests.
Loss Mitigation Training Resources
This document lists all loss mitigation training resources available to you from Freddie Mac Learning.
Settling FHA, VA, and RHS Modifications in Resolve® Webinar
This webinar reviews upload capabilities and transparency into the status of FHA/VA/RHS modification requests.
Payment Deferral: Non-COVID-19 Delinquencies Webinar
Eligibility & requirements for the standard Payment Deferral for borrowers who became delinquent due to a short-term hardship that has been resolved.
COVID-19 Relief: Delinquency Resolution through COVID-19 Payment Deferral and Flex Modification Webinar
Determine a permanent solution to a COVID-19 delinquency and learn about eligibility & underwriting requirements.
- Borrower Contributions for Standard Short Sales and Standard Deeds-in-Lieu of Foreclosure Online Tool
- Charge-off Settlement Checklist
- Communicating with Borrowers: Collections and Loss Mitigation
- Communication Timelines for Freddie Mac Short Sales
- COVID-19 Forbearance Desk Reference
- Delinquency Management for Mortgages Secured by Primary Residences
- Electronic Default Reporting (EDR) Quick Reference Guide
- Escrow Fields in Workout Prospector Reference Tool
- Forbearance Plan
- Freddie Mac Flex Modification: Reference Guide
- Freddie Mac Flex Modification Settlement Checklist
- Freddie Mac Standard Deed-in-Lieu of Foreclosure Settlement Checklist
- Freddie Mac Standard Short Sale Settlement Checklist
- Hardship Quick Reference
- Managing Escrow During A COVID-19 Related Hardship
- Managing Hazard Insurance Losses Online Tool
- Partial Reinstatements for Mortgages in Foreclosure
- Quality Right Party Contact and Borrower Solicitation
- Receiving the Borrower Response Package and Communicating the Evaluation Decision
- Repayment Plans Quick Reference
- Servicing for COVID-19 Related Hardships
- Settlement Status Codes: Reference Guide
- Alternatives to Foreclosure Overview
- Borrower Response Package: Documentation and Communication Requirements
- Flex Modification
- Investor Accounting and Default Reporting Requirements for the Flex Modification
- Loss Mitigation: Liquidations
- Workout Prospector® for Payment Deferrals
- Workout Prospector®: Processing Flex Modifications
- Workout Prospector®: Processing Liquidation Options
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