Servicing Tools Training
Training resources for tools that are accessed via the Servicing Gateway.
Resolve® Submit and Manage Short Sale Workout Requests Webinar
Servicers will learn how to submit, track, and manage short sale workout requests in Resolve. This tool provides a centralized dashboard to manage workflow and monitor requests.
Featured Learning
Educational Resources
Reference Tools
- Accessing eBill Quick Reference
- Electronic Default Reporting (EDR) Quick Reference Guide
- Freddie Mac Default Fee Appeal System Reference Guide
- Freddie Mac Manager Series Reports Reference Guide
- Freddie Mac Servicer Success Scorecard Reference Guide
- Grant Users Access to PAID Using Freddie Mac Access Manager
- PAID Bulk Expense File Template Job Aid
- PAID Learning Videos
- PAID: Avoiding Errors When Submitting Taxes and Insurance Expenses
- Servicer Success Scorecard Performance Metrics
- Servicing Reports Online Tool
Tutorials
- Default Fee Appeal System Overview
- eBill Overview Video Clip
- Electronic Default Reporting Overview
- PAID: Add Supporting Documents
- PAID: Appeal
- PAID: Audit
- PAID: Bulk Upload
- PAID: Create an Expense
- PAID: Introduction and Navigation
- PAID: Loan Management
- PAID: Released Expenses
- PAID: Request for Prior Approval (RPA)
- PAID: Sign Up and Access
- Resolve®: Submitting Ineligible Workout Requests for Exception Review
- Resolve®: Workout Request Submissions
- Servicer Success Scorecard Tutorial
- Servicing Data Corrections Overview Tutorial
- Total MI Claims: Navigation Video
- Total MI Claims: Reports
- Total MI Claims: Servicer Billing
- Total MI Claims: Understanding the Claims Details