Servicing Tools Training

Training resources for tools that are accessed via the Servicing Gateway.

Resolve^® Submit and Manage Short Sale Workout Requests Webinar

Servicers will learn how to submit, track, and manage short sale workout requests in Resolve. This tool provides a centralized dashboard to manage workflow and monitor requests.

Featured Learning

Resolve^® Submit and Manage Retention Workout Requests Webinar

Servicers will learn how to submit and track retention workout requests (e.g., Payment Deferrals, Flex Modifications, and forbearance extension requests). Access the dashboard to manage requests.

PAID: Create and Track Expenses

This webinar will focus on creating expenses in the PAID system including expense entry, creating RPAs, & submitting expenses through the bulk upload function. After expenses are created, learn how to track expenses in Loan Management.

PAID: Manage Expenses

This webinar focuses on managing expenses in the PAID system. Learn how to request individual or bulk payments, appeal curtailments or denials, manage the Released expenses & Audit queues, and use the system reports to aid workflow management.

PAID Learning Videos

Check out these videos that demonstrate how to perform some of the key functions in PAID.

Total MI Reconciliations for Servicers webinar

Learn about our mortgage insurance (MI) tool that supports a more consistent and reliable process to verify MI details such as coverage status, type, percent, etc. for newly funded loans, as well as loans with data corrections.

Total MI Claims Learning Videos

This course contains a series of videos that will teach you about accessing the information available in the Total MI Claims tool.

Educational Resources

Reference Tools

Tutorials

Webinars

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