SF.FreddieMac.com

User Access Management FAQ

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  1. I signed up for access and I have not yet received my User ID, where can I find it?

    For new or pending access requests, please reach out to your company’s internal Access Manager Administrator. You may also contact Freddie Mac for an initial temporary password by calling the Customer Support Contact Center at (800-FREDDIE).

  2. How do I change my Password if I have not established a permanent Password?

    Please reach out to your company’s internal Access Manager Administrator for assistance with a new temporary password. You may also contact Freddie Mac for an initial temporary password by calling the Customer Support Contact Center at (800-FREDDIE).

  3. How do I change my permanent Password?

    If you know your current password and want to change it, log in to Access Manger and click on Change my Password.

    If your password is not known, use the Forgot Password option located on the Access Manager login webpage.

    Note: If you have not previously established a permanent password, contact your company’s internal Access Manager Administrator or contact the Customer Support Contact Center at (800-FREDDIE).  For other user access questions, you can reference the Freddie Mac Access Manager Help page.

  4. How do I ensure that I retain my access to Freddie Mac applications?

    Freddie Mac requires you to log in to one of your applications at least once every 90 days. If your username becomes disabled, reach out to your company’s internal Access Manager Administrator to update your status. If you cannot locate your company administrator, you may contact the Customer Support Contact Center at (800-FREDDIE).

  5. How do I log back into the system if I was locked out?

    If you have been locked out of the system, you can retry accessing the system after five minutes.

  6. Why did I receive a User Deactivation Notice from Freddie Mac?

    Passwords expire at 90 days for users who do not log in to a Freddie Mac application(s) at least once. Users are still active and just need to change their password next time they login. If the user has not used the Username for at least 120 days, a notification is sent requesting login within the next 14 days to prevent being disabled.

    If your Username becomes disabled, reach out to your company’s internal Access Manager Administrator to update your status. If you cannot locate your company administrator, you may contact the Customer Support Contact Center at (800-FREDDIE). 

  7. How do I regain my access once it is removed?

    If your Username becomes disabled, reach out to your company’s internal Access Manager Administrator to update your status. If you cannot locate your company administrator, you may contact the Customer Support Contact Center at (800-FREDDIE).

  8. How do I terminate a user's access to a Freddie Mac application?

    Your company’s Access Manager Administrator can terminate a user’s access by logging into Access Manager and selecting the Disable User Accounts tab or Remove User Access tab. If you cannot locate your company administrator, you may contact the Customer Support Contact Center at (800-FREDDIE).

  9. Where can I find information about Freddie Mac applications?

    Subscribe to our Single-Family Update emails for Single-Family news including upcoming system releases and technology system alerts for information about the operational status of applications.

  10. How do I get access to a new application?

    To request access, please speak to your company’s internal Access Manager administrator. If you don’t know your administrator, login to Access Manager and click the Find my Administrator tab. Enter the application you are requesting access to and follow the prompts to locate your administrator.