What is Resolve ®?

Integrated default management.

Resolve uses automation and seamless integration to deliver rapid, rules-based workout decisions to Servicers based on their input. Review the FAQs to learn more about upcoming changes to our default reporting experience.

couple and lender talking around a table with papers

What is Modernized Default Reporting?

We're transitioning from monthly, retrospective default reporting to an events-based driven model. This shift will enable timely and accurate tracking of default activities, improving risk management and portfolio oversight with a consolidated, real-time view of key events. Download dataset guidelines below.

Discover Resolve

Simple, transparent, connected

Decisioning
  • Speed to market: 3-5 seconds for workout eligibility decisions
  • Reduced risk: Single-Family Seller/Servicer Guide (Guide) driven decisions
  • Clarity: Concise and actionable messages
Data Integration and Insights
  • Integration optionality: User interface (UI), application programming interface (API) development/integration
  • Less data: Up to 50% fewer data points required
  • Transparency: Status and tracking of workouts
Borrower Outcomes
  • Fast and reliable mortgage assistance
  • Reduced documentation and overall touch points

Latest Release

We’re helping to make retention resolution easier. Read about the latest enhancements that include new capabilities for forbearance and repayment plans, as well as updates for flex modifications and payment deferrals in the April release notes.

Expect innovation

Resolve releases capabilities iteratively. Check the product timeline for updates on planned capabilities.

Resolve Training

Resources to support Resolve – an integrated default management tool.

Frequently Asked Questions

Get the answers to the most commonly asked questions questions about Resolve, including access, features, and more.

Additional Resources