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Servicing Excellence Is the New Benchmark

As a premier mortgage asset manager, Freddie Mac Servicing cultivates a culture of excellence through innovation and accountability, drives meaningful change and creates opportunities for sustainable homeownership.

Servicing Excellence: Our Charge, Your Challenge

Servicing Excellence means delivering more—and expecting more—from us and from our stakeholders. Get insights from Mike Reynolds, SVP and Head of Servicing, on ways to strengthen the Servicing industry through reciprocal top-quality performance from Freddie Mac and our servicing stakeholders.

Learn More about Solutions Transforming Servicing

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Resolve®

Get real-time workout decisions and the data needed to speed up mortgage assistance using Resolve - the integrated default management tool.

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PAID

PAID (Payments Automated Intelligent and Dynamic) is an automated and intuitive technology experience to submit and monitor expense reimbursement requests.

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Total MI®

Total MI® is a cohesive suite of mortgage insurance tools that integrate the tri-party workflow among mortgage insurance companies, Servicers and Freddie Mac and enhance efficiency of MI processes.

Meet 2024’s SHARP-est Servicers

The Freddie Mac Servicer Honors and Rewards Program (SHARP)SM celebrates the work Servicers do every day to keep homeowners in their homes and maintain stability in the housing market. Each year, Freddie Mac provides Servicers with the opportunity to receive rewards and recognition based on the performance of their monthly Servicing Success Scorecard.

See the announcement

SHARP_2024-Quote

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