Resolve Release Summary

A new technology experience is here, providing an efficient path to reach resolution for mortgage relief and managing default activities. Resolve®  is an integrated default management solution that follows an agile approach to delivering capabilities iteratively for faster market solutions.

This article is updated periodically with upcoming and new release capabilities. 

RECENT RELEASES

User Interface (UI)

Access Resolve from Freddie Mac GatewaySM and experience intuitive navigation and simple workflows. For new users, request access from your Access Manager administrator.

March 31, 2025

Update to Flex Modification® Waterfall Calculation

  • The Flex Modification waterfall calculation has been updated to accommodate loans with previous reductions to their interest-bearing unpaid principal balance (UPB) outside of the original amortization schedule.
  • This change aligns with Fannie Mae and provides for equitable application of Flex Modifications to all homeowners.

Automated Sending of EDR Codes

  • In addition to the current EDR codes, Resolve will now send code H6 for a COVID-19 or disaster payment deferral for the processing month scenario and code HD for a Flex Modification in review to Electronic Default Reporting (EDR).
  • This change eliminates the need for Servicers to submit the codes and also allows for more accurate and timely reporting.
  • Please refer to Resolve Online Help for additional information.

Increased Field Size for Workout Comments

  • The workout comments field size for all Resolve workouts has been increased to 5,000 characters.
  • This allows the Servicer to provide more information about the homeowner’s circumstances for the liquidation or retention option and reduces back and forth communication between the Servicer and Freddie Mac.
  • Please use the latest updated templates.

Updated Disaster Workout Delinquency Logic

  • Disaster workout delinquency logic on LM000106 has been updated to look for prior-cycle and current-cycle delinquency information as of the disaster month.
  • This increases accuracy of the eligibility assessment for a disaster-related workout.

Updated Payment Deferral Fatal Edit Message Description

  • The message description for fatal edit LM000095 has been revised to say, “Payment deferral results in a $0.00 non-interest bearing UPB, please verify delinquency or any contribution suspense/restricted escrow values.”
  • This allows for further clarification so that the Servicer understands why the edit was triggered.

Enhancement to Custom Modification Bankruptcy Cramdowns

  • Custom modification functionality has been enhanced to display more user-friendly approval or ineligible messages at settlement.

Bankruptcy Cramdown Updates

  • Three new fields have been added for the bankruptcy cramdown program: Pre-Cramdown Modified Gross UPB, Total Write Off and UPB Write Down. These provide further transparency into the transaction and prevent Servicers from having the calculate these values.
  • Also, the final workout terms now display in the Post Workout Terms column, aligning with the other program types.

Enhancements to Appeal Functionality

  • Servicers can now filter Flex Modifications and payment deferrals by appeal requests. This allows them to quickly identify appeal requests using the UI dashboard.
  • Servicers can also identify if a workout went through the appeal process during the life of a workout. This allows them to quickly identify appeal requests on the Workout Details page. Refer to the new Appealed During data field added to the Summary section.

Dashboard Enhancements

  • When searching, the dashboard only shows the most recent submission for an individual loan, simplifying the displayed results.
  • In addition, to maintain consistency, the last update date now syncs between the dashboard and the Workout Details page.

API Integration

Resolve APIs provide greater flexibility, transparency and much more because you can connect directly to Freddie Mac without leaving your existing default management platform. The APIs are a new and faster way of reaching resolution for mortgage relief. Please refer to the Developer Portal for additional details.

March 31, 2025

Update to Flex Modification® Waterfall Calculation

  • The Flex Modification waterfall calculation has been updated to accommodate loans with previous reductions to their interest-bearing unpaid principal balance (UPB) outside of the original amortization schedule.
  • This change aligns with Fannie Mae and provides for equitable application of Flex Modifications to all homeowners.

Automated Sending of EDR Codes

  • In addition to the current EDR codes, Resolve will now send code H6 for a COVID-19 or disaster payment deferral for the processing month scenario and code HD for a Flex Modification in review to Electronic Default Reporting (EDR).
  • This change eliminates the need for Servicers to submit the codes and also allows for more accurate and timely reporting.
  • Please refer to Resolve Online Help for additional information.

Increased Field Size for Workout Comments

  • The workout comments field size for all Resolve workouts has been increased to 5,000 characters.
  • This allows the Servicer to provide more information about the homeowner’s circumstances for the liquidation or retention option and reduces back and forth communication between the Servicer and Freddie Mac.

Updated Disaster Workout Delinquency Logic

  • Disaster workout delinquency logic on LM000106 has been updated to look for prior-cycle and current-cycle delinquency information as of the disaster month.
  • This increases accuracy of the eligibility assessment for a disaster-related workout.

Updated Payment Deferral Fatal Edit Message Description

  • The message description for fatal edit LM000095 has been revised to say, “Payment deferral results in a $0.00 non-interest bearing UPB, please verify delinquency or any contribution suspense/restricted escrow values.”
  • This allows for further clarification so that the Servicer understands why the edit was triggered.

Retired Retention V1 API Schema

  • The Retention V1 API for Flex Modifications and payment deferrals has been retired.
  • This change ensures that new users start in the correct schema and allows for maintenance and less documentation in the Developer Portal.