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Resolve® Training

Resources to support Resolve – an integrated default management tool.

Ready, Set, Resolve®!

This interactive tutorial provides Servicers with benefits and options to adopt Resolve technology via application programming interface (API) or direct user interface (UI) along with the steps to get started.

Featured Learning

Resolve Online Help

View Resolve’s online help for procedure steps and guidance around the Resolve tool.

Resolve®: Create a Workout Request File

In this video, learn how to access the loan file template to prepare a file for upload. Use the Metadata tab to easily filter to determine required & conditionally required data fields. The Enumerations tab provides descriptions & valid values for drop-down menu options.

Resolve®: Submit Approved Workouts for Settlement

In this video, learn how Servicers submit a modification workout approval request via the Resolve User Interface following a successful trial period, and how to submit an approved workout for settlement.

Resolve®: Retention Request Validation Error Messages

Provides Resolve users with a quick way to view detailed and actionable feedback messages, including possible causes and next steps. Filter as needed to narrow your view. 

Resolve® Submit and Manage Short Sale Workout Requests Webinar

Servicers will learn how to submit, track, and manage short sale workout requests in Resolve. This tool provides a centralized dashboard to manage workflow and monitor requests.

Resolve® Liquidation Request Validation Error Messages

This liquidation (i.e., short sale) request reference tool provides Resolve users with a quick way to view detailed and actionable feedback messages, including possible causes and next steps. Filter as needed to narrow your view.

Resolve® Submit and Manage Deed-in-Lieu of Foreclosure Requests Webinar

Effectively submit and manage deed-in-lieu requests in Resolve including Freddie Mac Single Family Seller/Servicer Guide-eligible transactions and those that require an exception review from Freddie Mac. Learn the end-to-end process from submission through settlement.

Resolve Deed-in-Lieu of Foreclosure Request Validation Error Messages

This deed-in-lieu of foreclosure request reference tool provides Resolve users with a quick way to view detailed actionable feedback messages, including possible causes and next steps. Filter as needed to narrow your view.

Resolve®: Submit and Manage Charge-off Requests

Learn how easy it is to submit and manage Charge-off Requests in Resolve. With minimal data requirements and easy document upload capabilities, decisioning is quicker than ever.

Resolve® Submit and Manage Retention Workout Requests Webinar

Servicers will learn how to submit and track retention workout requests (e.g., Payment Deferrals, Flex Modifications, and forbearance extension requests). Access the dashboard to manage requests.

Resolve®: Submitting Ineligible Workout Requests for Exception Review

This 2 minute video walks through the steps to submit and track requests; providing near real-time rules based decisions to track towards timely resolution of workout solutions.

Resolve®: Workout Request Submissions

This 2 minute video reviews how to download a file template to create your file, and the quick steps to upload and submit your workout requests. Download an error report to view highlighted data points with applicable error messages. 

Resolve: Requesting a Forbearance Extension

This 10-minute video highlights the policy related to requesting a forbearance extension and demonstrates how to submit a request through Resolve.

Educational Resources

Reference Tools

Tutorials

Webinars