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Resolve® Training

Resources to support Resolve – an integrated default management tool.

Resolve® Release Summary

Visit the Resolve Release Summary often to keep updated on new and upcoming release details regarding Application Programming Interface (API) and User Interface (UI) submissions in Resolve.

Featured Learning

Resolve® Online Help

View Resolve’s online help for procedure steps and guidance around the Resolve tool.

Resolve®: Create a Workout Request File

In this video, learn how to access the loan file template to prepare a file for upload. Use the Metadata tab to easily filter to determine required & conditionally required data fields. The Enumerations tab provides descriptions & valid values for drop-down menu options.

Resolve®: Submitting Ineligible Workout Requests for Exception Review

This 2 minute video walks through the steps to submit and track requests; providing near real-time rules based decisions to track towards timely resolution of workout solutions.

Resolve®: Submit Approved Workouts for Settlement

In this video, learn how Servicers submit a modification workout approval request via the Resolve User Interface following a successful trial period, and how to submit an approved workout for settlement.

Resolve®: Submit and Manage Flex Modification Requests

Servicers will learn how to submit, track, and manage Flex Modification requests. This tool provides a centralized location and comprehensive view of submissions, near real-time decisions, actionable feedback messages, dashboards, default, and status reporting to track towards timely resolution of workout solutions.

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Resolve®: Submit and Manage Payment Deferral Requests

Servicers will learn how to submit, track, and manage Payment Deferral requests. This tool provides a centralized location and comprehensive view of submissions, near real-time decisions, actionable feedback messages, dashboards, default, and status reporting to track towards timely resolution of workout solutions.

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Resolve® Error Messages Quick Reference Guidepdf

This quick reference provides instructions and resolution steps for the most common error messages returned following a workout request submission.

Resolve®: Retention Request Validation Error Messagesxlsx

Provides Resolve users with a quick way to view detailed and actionable feedback messages, including possible causes and next steps. Filter as needed to narrow your view. 

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