Resources to support Resolve – an integrated default management tool.
Ready, Set, Resolve®!
This interactive tutorial provides Servicers with benefits and options to adopt Resolve technology via application programming interface (API) or direct user interface (UI) along with the steps to get started.
Resolve Online Help
View Resolve’s online help for procedure steps and guidance around the Resolve tool.
Resolve® Product Availability Matrix
This reference tool compares functionality currently available in Workout Prospector with current & upcoming functionality in Resolve - for both the application programming interface (API) & user interface (UI) submission paths.
Resolve®: Create a Workout Request File
In this video, learn how to access the loan file template to prepare a file for upload. Use the Metadata tab to easily filter to determine required & conditionally required data fields. The Enumerations tab provides descriptions & valid values for drop-down menu options.
Resolve®: Submit Approved Workouts for Settlement
In this video, learn how Servicers, beginning 4/3/23, will submit a modification workout approval request via the Resolve User Interface following a successful trial period, and how to submit an approved workout for settlement.
Resolve®: Retention Request Validation Error Messages
Provides Resolve users with a quick way to view detailed and actionable feedback messages, including possible causes and next steps. Filter as needed to narrow your view.
Resolve® Retention API-Request Validation Error Messages
Provides Resolve® users with a quick way to view detailed and actionable feedback messages, including possible causes and next steps. Filter as needed to narrow your view.
Resolve® Submit and Manage Liquidation Workout Requests Webinar
Servicers will learn how to submit, track, and manage liquidation (e.g., short sales) workout requests in Resolve®. This tool provides a centralized dashboard to manage workflow and monitor requests.
Resolve® Liquidation Request Validation Error Messages
This liquidation request reference tool provides Resolve users with a quick way to view detailed and actionable feedback messages, including possible causes and next steps. Filter as needed to narrow your view.
Resolve® Submit and Manage Retention Workout Requests Webinar
Servicers will learn how to submit and track retention workout requests (e.g., Payment Deferrals, Flex Modifications, and forbearance extension requests). Access the dashboard to manage requests.
Resolve®: Submitting Ineligible Workout Requests for Exception Review
This 2 minute video walks through the steps to submit and track requests; providing near real-time rules based decisions to track towards timely resolution of workout solutions.
Resolve®: Workout Request Submissions
This 2 minute video reviews how to download a file template to create your file, and the quick steps to upload and submit your workout requests. Download an error report to view highlighted data points with applicable error messages.