Earlier this month, Mike Reynolds, Senior Vice President and Head of Servicing, shared how we’re continuing to advance Servicing Excellence and strengthening a more connected servicing ecosystem through the unveiling of our Servicing Technology Roadmap. The roadmap is designed to help Servicers plan ahead, make informed investment decisions and understand the broader direction of our technology strategy—not just near-term releases.

Over time, our focus is to reduce operational friction by delivering more integrated solutions that streamline workflows, eliminate duplicative reporting and enable both Freddie Mac and Servicers to spend less time on manual processes and more time on proactive risk management and better homeowner outcomes.

What’s Changing?

One of the first key components of this evolution is the modernization of default reporting. Historically, default reporting has relied on a retrospective, point-in-time model. As servicing demands become more dynamic, this approach can limit the speed and clarity of insight needed to effectively manage risk. Freddie Mac is transitioning toward an event-based, near real-time default reporting model designed to improve timeliness and accuracy of default activity tracking. This shift will provide a more complete and current view of portfolio performance, enabling Servicers to respond more proactively and make better-informed decisions. As part of this change, our Electronic Default Reporting (EDR) tool will be retired in Q4 2027, and all EDR users will transition to submitting simplified default reporting through Resolve®, our default management solution. Event-based default reporting key features include:

  • Event-Driven Reporting: Submit default events as they occur (e.g., quality right party contact, foreclosure, bankruptcy), rather than monthly reporting that is retrospective.
  • Expanded Loan Data: With the new reporting approach, additional data specific to each default event will be required and EDR action and status codes will be retired. The expanded default data improves risk management capabilities by providing data specificity of default events and a consolidated, near real-time view into the loan.
  • Multiple Integration Channels: Options for application programming interface (API), non-API (file transfer) and user interface (UI) reporting submissions to fit servicer’s operating models.

What Servicers and Technology Providers Can Do Now to Prepare

In advance of this transition, Servicers and technology providers are encouraged to begin internal planning to assess changes to your business processes, technology and operations, identify event capture points and evaluate integration approaches. Focus areas include:

  • Assessing current default reporting workflows that rely on prior-month aggregation, and identify changes needed to support event-triggered reporting.
  • Inventorying data sources and event capture points (e.g., collections, loss mitigation, foreclosure and bankruptcy) that will drive event generation and reporting.
  • Evaluating integration approaches (API, non-API [file transfer] and UI) and technology dependencies with vendors, Servicing Agents or other service providers.

Adoption Timeline

  • Q3 2026: Additional Resolve API information will be made available on the Freddie Mac Developer Portal to assist you with functionality development and testing.
  • Q3 2026: The customer test environment (CTE) will be made available for the Resolve API.
  • Q4 2026: The Resolve API and non-API (file transfer) will be live.
  • Q1 2027: The Resolve UI will be live.
  • Q4 2027: EDR tool retirement.

For More Information

We’ll keep you informed throughout the year as we continue implementing this new default reporting experience. If you have questions, please contact your Servicing Relationship Manager or Customer Service (800-FREDDIE).