Freddie Mac Learning FAQ
Disclaimer
The information on this page is not part of, and is not a replacement or substitute for, the requirements found in the Freddie Mac Single-Family Seller/Servicer Guide and your other Purchase Documents.
Freddie Mac Learning Account Sign-up
I can’t remember my username for Freddie Mac Learning. What should I do?
Your username is the email address you used to sign up for your Freddie Mac Learning profile. If you use that email address and still can’t successfully sign in, reset your password at (https://learn.sf.freddiemac.com/ces/login/forgot_password.php).
I get an error message when I try to sign into Freddie Mac Learning with my Freddie Mac Loan Advisor® credentials. What should I do?
You will need to set up a Freddie Mac Learning account using the Create Your Freddie Mac Learning Account page (https://learn.sf.freddiemac.com/ces/login/create/).
I don’t know my Seller/Servicer/TPO number. How can I find it?
Please contact your supervisor/manager, your Freddie Mac account representative, or Customer Support (800-FREDDIE).
Does it matter what time zone I select when setting up my profile?
Yes. Please ensure that you select your proper time zone, as this will affect the time of the Outlook Calendar invite you will receive when registering for a Freddie Mac Learning webinar.
What’s the difference between a Basic and Premium account? Is there a fee?
There is no fee to access training provided by Freddie Mac Learning. A Basic account provides access to all learning assets except webinars. This includes tutorials, learning clips, references, and online help. A Premium account provides access to everything including webinars.
I have a Basic user account. Can I upgrade to a Premium account at a later date?
You can upgrade at any time as long as you have a valid Seller/Servicer or Third-Party Originator (TPO) Number.
Available Training
Where can I find a list of available webinars coming soon?
Simply log into Freddie Mac Learning (https://learn.sf.freddiemac.com/ces/login/index.php), and under Upcoming Events, click Go to Calendar.
Training Registration and Access
Why does it look like my webinar is occurring during non-business hours?
It’s possible the time zone in your profile is incorrect for your location. You can update it by updating the time zone in your profile. Follow these steps:
- Click on your name from the upper-right corner of the screen.
- Click Edit Profile.
- Scroll down to Time Zone and find your time zone in the list.
- Scroll down and select Update profile button.
Your time zone is now updated.
What do I do if I can’t successfully sign in to the webinar session?
Use the support form (https://learn.sf.freddiemac.com/ces/local/general/contact_us.php) and describe the issue you’re experiencing. Please be as specific as possible to identify where the problem is occurring.
How can I access my certificate for a webinar I attended?
- Log into Freddie Mac Learning.
- Click My Learning.
- From the list of results click the title of the course for which you want to access your certificate.
- Click Completion Certificate to view, download, or print your certificate. The certificate will be available only if you have fully completed the course.
I have other questions related to Freddie Mac Learning. How can I contact you?
Use the support form (https://learn.sf.freddiemac.com/ces/local/general/contact_us.php) to submit your questions.