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Freddie Mac Learning FAQ

Freddie Mac Learning Account Sign-up

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  1. How do I sign up to attend webinars?

    You will first need to create a Freddie Mac Learning profile (you only need to do this once). Click How Do I Sign Up? for instructions. You will receive an emailed confirmation that your account request was received. If your request is approved, you will receive – within one business day – another email welcoming you to Freddie Mac Learning and containing a link to set your password.

  2. I think I signed up successfully for Freddie Mac Learning, but I didn’t receive a confirmation email. What should I do?

    If your email address was entered incorrectly, the confirmation email will not reach you. We can check your profile; email us at [email protected].

  3. I don’t know my Seller/Servicer number. How can I find it?

    Please contact your supervisor/manager, or your Freddie Mac account representative.

  4. I get an error message when I try to sign into Freddie Mac Learning with my Freddie Mac Loan Advisor® credentials. What should I do?

    Set up a separate profile with Freddie Mac Learning. Click How Do I Sign Up? for instructions.

  5. I can’t remember my Freddie Mac Learning password. What should I do?

    When the Sign In page displays, click More Options, then Forgot password? and follow the instructions there. Note: your EMAIL ID/USERNAME is the email address you entered when creating your Freddie Mac Learning profile.

  6. I used the Forgot password? link on the Freddie Mac Learning Sign In page. Why haven’t I received a response?

    Either the email containing your password has been caught by your email system’s spam filter, you do not currently have an active Freddie Mac Learning profile, or your email address was entered incorrectly. Request a new password at [email protected].

  7. I couldn’t remember my password, so I set up a new profile using a different email address. Will I still see my Completed Learning?

    Your Completed Learning only displays the learning history for that profile’s email address. However, you can email Freddie Mac Learning and request a profile merge. This will combine your accounts into a single profile, including your Completed Learning history for each profile. For more information on completed learning, please view this video clip.

  8. I can’t remember my username for Freddie Mac Learning. How can I find it?

    Your username is the email address you used to sign up for your Freddie Mac Learning profile. If you use that email address and still can’t successfully sign in, get help at [email protected]. For more information on maintaining your account, please view this video clip.

  9. Does it matter what time zone I select when setting up my profile?

    Yes. The default time zone for a Freddie Mac Learning profile is Eastern Time. Please ensure that you select your proper time zone, as this will affect the time of the Outlook Calendar invite you will receive when registering for a Freddie Mac Learning webinar.

Available Training

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  1. Where can I find available webinars coming soon?

    Visit our Training Calendar for a schedule of this month and next month’s available webinars.

  2. Where can I find all the webinars available through Freddie Mac Learning?

    Visit and look for the Filter By box on the left side of the page; check the Webinar box, then click Apply. The available webinars display.

  3. Where can I find all the available classes, tutorials, and reference tools available from Freddie Mac Learning?

    Browse our webinar and self-paced offerings in our online Freddie Mac Learning Catalog here.

    You can:

    • Browse by Topic
    • View Featured or New Learning offerings
    • Filter by:
      • Learning Event Type (Course, Role Based Learning Paths)
      • Offered As (Recorded Webinar, Self-Paced Tutorials, Webinar)
      • Date (Any, This Week, This Month)

    You can also access a comprehensive list here of all Freddie Mac Learning offerings organized by topic.

    For a tour of Freddie Mac Learning, please view this video clip.

Training Registration and Access

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  1. I tried to register for a class and received a “(502) Insufficient Privileges” message. What should I do?

    Let us know that you received this error message at [email protected]. We should be able to quickly make the necessary changes to your Freddie Mac Learning profile to allow you to complete your registration and access the class. For more information on registering for webinars, please view this video clip.

  2. I have a scheduling conflict and can’t attend the class for which I’m registered. How do I cancel?

    Sign into Freddie Mac Learning.

    1. From the home page, under My Learning, you’ll see the list of classes for which you’re registered. Look for the class you want to drop and click View Details.
    2. Click the Drop link (located on the right-hand side of the page).
    3. Review the pop-up message, then click Yes to cancel. You’ll receive an email confirming the cancellation.
  3. Why does it look like my webinar is occurring during non-business hours?

    It’s posible the time zone in your profile is incorrect for your location. If you need to update your time zone, email [email protected] and we can make that change for you.

  4. How early can I sign in to a webinar?

    In general, you are able to sign in to a session 30 minutes prior to the scheduled start time. We recommend signing in early to ensure you are able to access the session. For more information on attending a webinar, please view this video clip.

  5. What do I do if I can’t successfully sign in to the session?

    Send an email to [email protected] and describe the issue you’re experiencing. If you have screen shots of error messages, please include these in the email message.

  6. I’m enrolled in a webinar, but I can’t find the email with the link to the session. Can I still attend?

    Yes. First, sign in to Freddie Mac Learning with your email address and Freddie Mac Learning password. Look for the name of the class under “My Learning.” Click the View Details; when the session details page display, click Attend.

  7. If I didn't receive an email notification, is there another way to view my notifications?

    Yes; you can view your notifications – including registration confirmations and class reminders – through the Message Center. After signing in to Freddie Mac Learning, click on your name in the upper-right corner, and click Message Center from the drop-down menu. This will open your Message Center, with your notifications displayed.

    Note: When you have a new message, the number of new messages displays in a blue circle at your profile image.
  8. I was unable to attend a webinar. Can I view a recorded version?

    To see available pre-recorded webinars:

    1. Go to the Learning Catalog.
    2. In the Filter By section, select the Offered As option of Recorded Webinar, and click Apply.
    3. The available Recorded Webinars will display on the right side of the page.


    If a specific webinar isn’t offered as a recorded version, we encourage you to look for another session, or take advantage of our other learning resources, including tutorials.

  9. How can I get a copy of the webinar course materials?

    There are two different ways to get the materials for a course you attended:

    1. Search your email’s spam folder. The course materials are usually sent out the evening before the class and may end up there.
    2. If you cannot find it in your spam folder or if you registered the day of the session, then:
      1. Sign in to Freddie Mac Learning.
      2. Look for the class (it will display either under My Learning or Completed Learning).
      3. Click View Details.
      4. Click the Attachments link (it displays just above Print Certificate and Export Certificate). The course material PDF will be available for download.

    For a detailed look at downloading webinar materials, please view this job aid.

  10. How can I access my certificate for a webinar I attended?

    Certificates are available the day after a webinar is completed. To access your certificate, sign in to Freddie Mac Learning, and look for the class under My Learning. Click the class title and look for the Print Certificate and Export Certificate link.

    • To print the Certificate: Click Print Certificate; a new tab opens dislaying a printable certificate.
    • To download the Certificate: Click Export Certificate; you will be prompted to select a location to which you want to download the certificate.

    For more information on post-class activities - including the evaluation - please view this video clip.

  11. The link I received in my registration email is directing me somewhere other than the webinar. What should I do?

    Each link is automatically generated and sent to the registrants via email. If you are having difficulty accessing the webinar, we suggest checking the following:

    • Ensure your pop-up blockers are off
    • Ensure you are using Chrome, Edge, or Firefox browser
    • Close/restart your browser
    • Clear your browser cache
  12. How can I print a transcript of my learning activity?

    1. After signing in to Freddie Mac Learning, click Me in the upper-left corner. 

    2. From the menu on the left side of the page, click Completed Learning

    3. Click the “printer” icon in the upper-right corner of the page. Your transcript displays in a pop-up window; click Print to print or save to your workstation. 

    Note: This transcript displays only learning content you have accessed through Freddie Mac Learning.

  13. I have other questions related to Freddie Mac Learning. How can I contact you?

    Send us an email at [email protected] and we will respond shortly.