PAID Resources (Expense Reimbursement)

Resources to support efficient expense reimbursement submissions in PAID (Payments Automated Intelligent and Dynamic).

PAID Learning Videos

These videos demonstrate how to perform some of the key functions in PAID.

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Featured Learning

PAID Online Help

View PAID's online help for additional information and guidance around the expense reimbursement process.

PAID: Create and Track Expenses

This webinar will focus on creating expenses in the PAID system including expense entry, creating RPAs, & submitting expenses through the bulk upload function. After expenses are created, learn how to track expenses in Loan Management.

PAID: Manage Expenses

This webinar focuses on managing expenses in the PAID system. Learn how to request individual or bulk payments, appeal curtailments or denials, manage the Released expenses & Audit queues, and use the system reports to aid workflow management.

PAID: Avoid Errors When Submitting Tax and Insurance Expenses

Provides information & illustrative examples on how to avoid common errors when submitting tax and insurance-related expenses in PAID (Payments Automated Intelligent and Dynamic).

PAID Bulk Expense File Template Job Aid

Instructions on how to download, add data to, and upload a PAID bulk expense file template.

Servicing Gateway and Tools Overview Tutorial

Freddie Mac's Servicing Gateway is an all-in-one portal that provides easy access to most of our servicing tools in one location through single sign-on and simplified navigation.

PAID: RPA the Right Way

This 30 minute interactive tutorial for both Servicers and vendors will increase your understanding of the components of an RPA allowing you to be more efficient and successful with your RPA submissions.