COVID-19 Servicing: Guidance for Helping Impacted Borrowers

Stay up to date on various policies available to help Servicers better assist borrowers impacted by a COVID-19 related hardship. Download the eBookpdf for resources and information about outreach and collection methods, QRPC, post-forbearance options, including Payment Defferal and Flex modification and more.

Ebook content is updated regularly to reflect new policies, tools and education.

Last updated August 20, 2021.