We’re launching the Tip Referral Tool (TRTSM) to provide you a convenient and secure way to report fraud and adverse findings. With the launch of this tool, the functionality for adverse self reporting in Quality Control Advisor® will be disabled. 

Adverse Self Reporting Moves to the TRT

Starting on September 30, 2024, Quality Control Advisor will be updated to disable functionality to report adverse findings in the Report Adverse Loan tab. You’ll see a new message with instructions directing you to the TRT, which you can access through the Freddie Mac Loan Advisor® portal. You’ll be able to submit the same information for adverse findings as you would in Quality Control Advisor, in the TRT. 

If you report adverse findings in bulk through the Seller/Servicer QC Reporting mailbox ([email protected]), the mailbox will be disabled on September 30. Any submissions to the email address on or after September 30 will receive a message directing you to the TRT.

TRT Benefits for Adverse Self Reporting

Reporting adverse findings through the new TRT has several benefits, including:

  • New capability to input more than five loans per submission to make bulk reporting easier for your quality assurance and government sponsored enterprise (GSE) relations teams. 
  • A more centralized, convenient and secure way to report fraud/suspicious activity.
  • Reduced risk of data entry errors and fewer redundancies and manual processes.

You’ll still be able to check the status of submissions for adverse findings in Quality Control Advisor in the Adverse Self Reporting tab.

This change supports a policy update that requires you to submit all fraud, suspected fraud and other suspicious activity through the TRT, as announced Single-Family Seller/Servicer Guide Bulletin 2024-12.

Getting Access and Recommended Resources

Any Seller/Servicer user who has access to Freddie Mac tools and systems via Loan Advisor portal and Servicing Gateway on September 30 will automatically be able to access the TRT starting September 30 using their current assigned credentials.

After September 30, if a Freddie Mac Access Manager administrator for a Seller/Servicer wants to add or remove TRT access from a user in their organization, they may do so through Access Manager using the “Add User Access” or “Remove User Access” workflows.

If a Seller/Servicer is not enrolled in Access Manager and wants to add or remove TRT access for their organization’s users, they will need to sign up for Access Manager to designate an Access Manager administrator who can update the user access for their organization. 

We’ve also published resources to help guide you through this new process:

Still have questions? We want to help. Contact your Freddie Mac representative or the Customer Support Contact Center (800-FREDDIE).