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Servicer Honors and Rewards Program (SHARP)℠ FAQ

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  1. Has anything recently changed with Freddie Mac Servicer Honors and Rewards Program (SHARP)℠?

    We have not made any changes to SHARP since its introduction in 2018. Servicers are still given an annual rank and these rankings are what we use to determine SHARP winners.

    How rankings are determined:

    Servicers are placed into rank groups (Groups 1 through 4) based on the total number of mortgages serviced for Freddie Mac:

    Group 1: Service 200,000 or more Freddie Mac mortgages.
    Group 2: Service between 75,000 and 199,999 Freddie Mac mortgages.
    Group 3: Service between 20,000 and 74,999 Freddie Mac mortgages.
    Group 4: Service less than 20,000 Freddie Mac mortgages.

    Servicers in Groups 1-3 will receive rankings in each metric as applicable and are eligible to receive an overall rank within their rank group. While Servicers in Group 4 will see their actual performance and the performance of their synthetic portfolios, as applicable, they will receive neither rankings for each metric nor an overall ranking within their rank groups.

    NOTE: A Servicer will be presumed to have an unacceptable Freddie Mac Servicing Success Scorecard result if the Servicer's overall monthly or annual ranking in the default management category is in the bottom 25% of ranked Servicers within a Servicer's rank group. If the Servicer does not receive an overall rank within its rank group, this will not apply.

  2. Who can participate in SHARP?

    All Freddie Mac Servicers who fall into Servicer Success Scorecard rank groups 1, 2 and 3 may receive a final overall annual rank within that group, subject to available metric data. Annual rank will be used in conjunction with other criteria to determine your reward.

  3. How do I get started receiving rewards and recognition through SHARP?

    No action is required. If you fall into rank groups 1, 2 or 3 and meet the criteria for receiving a final overall annual rank, you will automatically be qualified to receive rewards and recognition through Freddie Mac SHARP. It's that simple.

  4. When (and how often) will I receive rewards and recognition?

    Rewards and recognition will be determined on an annual basis in the first quarter of the year following the year for which you are being ranked. For example, the rewards and recognition for 2023 performance will be announced in the first quarter of 2024.

  5. How do I receive a monetary reward under SHARP?

    Your Servicing Relationship Manager (SRM) will reach out to you if you are a SHARP winner with specific details on when you will receive your monetary award and the method of receipt.

  6. How do I increase my ranking?

    Rankings are calculated based on the degree to which you outperform your synthetics relative to that of other Servicers for the metrics required for your rank group. Improving your outperformance relative to other Servicers will improve your rank. Please refer to the Scorecard Reference Guide or the Scorecard Appendices for details on how Freddie Mac calculates Servicer ranks.

  7. Who do I contact if I have a question about my Servicer Success Scorecard or my ranking?

    You can contact your Servicing Relationship Manager (SRM). If you do not have a designated SRM or are unsure of who it is, please call the Customer Support Contact Center (800-FREDDIE).

  8. How do I access the Scorecard?

    Access your Scorecard by logging into Servicing Gateway, then selecting Servicer Performance Profile under My Tools. If you do not have access, ask your Access Manager administrator to set up access. The Scorecard provides a monthly view of Servicer performance evaluations along with synthetic comparisons. It also offers different views with aggregate data to help you with reporting and default management.

  9. What improvements have been made to the Scorecard since the launch of Freddie Mac SHARP?

    We have revised how Servicers are segmented into rank groups to ensure they are appropriately compared to similar Servicers based on the total number of loans they service for Freddie Mac. Note that the overall rank has been removed from the Consolidated Scorecard as part of these changes. We also have subservicing-specific rank groups (also based on total number of Freddie Mac loans serviced) and metric ranks for Subservicers in subservicing rank group 1.

    In conjunction with the new rank groups for both master servicing and subservicing, we have updated the weights for the rank-eligible metrics for each group. The new weighting is intended to better align our Scorecard to Freddie Mac's objectives.

    *While changes to the subservicing Scorecard and rank groups have been made since the launch of SHARP, sub-servicing rank groups are not included in SHARP.