Quality Control Advisor PlusSM
The information on this page is not part of, and is not a replacement or substitute for, the requirements found in the Freddie Mac Single-Family Seller/Servicer Guide and your other Purchase Documents.
Quality Control Advisor®, Freddie Mac’s tool for helping Sellers manage the entire post-funding quality control and remedy process, is being replaced by Quality Control Advisor PlusSM. Quality Control Advisor Plus will deliver impactful, innovative enhancements that help you elevate your quality control (QC) process. We’re rolling it out through a phased approach starting in Q4 2025.
What is Quality Control Advisor Plus?
It’s a new tool replacing Quality Control Advisor®, offering an end-to-end solution to help Sellers manage the entire post-funding quality control and remedy process. It offers impactful, innovative enhancements that help Sellers elevate the quality control (QC) process.
When will Quality Control Advisor Plus be available?
We’re making it available as part of a phased roll out. We’ll make it available to Sellers over the coming months with a target of making it available to all Sellers by the end of Q4 2025. Freddie Mac will notify Sellers when Quality Control Advisor Plus is available to their organization.
What’s new in Quality Control Advisor Plus?
Quality Control Advisor Plus will offer enhancements that deliver greater efficiency and simplify Seller efforts.
- Greater efficiency – Real-times updates via in-tool notifications after actions (i.e., submitting files) and an improved interface make it easier to quickly identify and communicate status and missing documents. This reduces waiting time and back-and-forth communications.
- Clearly Identified Process – Required actions are split into queues (i.e., file requests, missing documents and remedy requests) so you know which activities you must complete and which are with Freddie Mac for review.
- Line of Sight to Remedy Letters – Remedy letters will be accessed directly in the tool as opposed to via separate emails.
How do users access Quality Control Advisor Plus?
Quality Control Advisor Plus is available through a separate login in the Freddie Mac GatewaySM. On the date Quality Control Advisor Plus is made available to an organization, users will access it for all new sample requests. Users will continue to use Quality Control Advisor for all existing pipeline sample requests. At a later date, Quality Control Advisor will be retired from Freddie Mac Gateway.
Do existing Quality Control Advisor users need to be provisioned for Quality Control Advisor Plus?
No. Existing Quality Control Advisor users will automatically be provisioned for Quality Control Advisor Plus with their existing roles and permissions.
How can new users be provisioned for Quality Control Advisor Plus?
Executive Primary and Primary Elevated administrators in Access Manager can provision access for Quality Control Advisor Plus. They may also grant provisioning functionality to Primary and Secondary administrators as well. View Online Help (specifically the Create New User Access and Add User Access sections) for more information.
Do users need additional credentials to access Quality Control Advisor Plus?
No. Existing Quality Control Advisor users can use their existing credentials to access Quality Control Advisor Plus through a separate login in Freddie Mac Gateway.
What if my organization has internal technology or processes that I believe might be impacted by this transition. Who can I contact?
If you have questions about the transition, please contact your Freddie Mac representative or Customer Service (800-FREDDIE).