Quality Control Advisor Plus℠

It’s a new tool replacing Quality Control Advisor^®, offering an end-to-end solution to help Sellers manage the entire post-funding quality control and remedy process. It offers impactful, innovative enhancements that help Sellers elevate the quality control (QC) process.

We’re making it available as part of a phased roll out. We’ll make it available to Sellers over the coming months with a target of making it available to all Sellers by the end of Q4 2025. Freddie Mac will notify Sellers when Quality Control Advisor Plus is available to their organization.

Quality Control Advisor Plus will offer enhancements that deliver greater efficiency and simplify Seller efforts.

• Greater efficiency – Real-times updates via in-tool notifications after actions (i.e., submitting files) and an improved interface make it easier to quickly identify and communicate status and missing documents. This reduces waiting time and back-and-forth communications.
• Clearly Identified Process – Required actions are split into queues (i.e., file requests, missing documents and remedy requests) so you know which activities you must complete and which are with Freddie Mac for review.
• Line of Sight to Remedy Letters – Remedy letters will be accessed directly in the tool as opposed to via separate emails.

As of January 22, 2026, Quality Control Advisor Plus now allows Sellers to maintain their own contacts without the need to contact Freddie Mac through a new contacts self-serve capability, as well as view all email notifications on a particular loan from Freddie Mac with a new Notifications tab. View the Release Notes for additional information.

Quality Control Advisor Plus is available through a separate login in the Freddie Mac Gateway^®. On the date Quality Control Advisor Plus is made available to an organization, users will access it for all new sample requests. Users will continue to use Quality Control Advisor for all existing pipeline sample requests. At a later date, Quality Control Advisor will be retired from Freddie Mac Gateway.

No. Existing Quality Control Advisor users will automatically be provisioned for Quality Control Advisor Plus with their existing roles and permissions.

Executive Primary and Primary Elevated administrators in Access Manager can provision access for Quality Control Advisor Plus. They may also grant provisioning functionality to Primary and Secondary administrators as well. View Online Help (specifically the Create New User Access and Add User Access sections) for more information.

No. Existing Quality Control Advisor users can use their existing credentials to access Quality Control Advisor Plus through a separate login in Freddie Mac Gateway.

Notifications for new file requests are sent via email. The list of loans is not in the email. The email notifies you that you have new activity in Quality Control Advisor Plus and prompts you to log in to access the file request and list of loans.

The email contacts previously identified to receive file requests for Quality Control Advisor also receive file requests for Quality Control Advisor Plus.

With the new contacts self-serve capability, you are now able to maintain your own contacts without the need to contact Freddie Mac to make those updates. You can only have one of each Contact Type (Highest Authority (required)), Loan File Request (not required), and Missing Docs (not required)). If you need to send an email to multiple individuals for a given role, you should use the “Additional Email(s)” field. You can add any number of email addresses (Cc) separated by comma(s).

The following roles are available:

• Loan File Management External Seller read-write
• Loan File Management External Servicer read-write
• Remedy Management External Seller read only
• Remedy Management External Servicer read only
• Remedy Management External Seller read-write
• Remedy Management External Servicer read-write

If you have questions about the transition, please contact your Freddie Mac representative or Customer Service (800-FREDDIE).

Any new Quality Control Advisor Plus reports will become available in ECO starting on March 30, 2026. Quality Control Advisor will no longer support the creation of new reports. Legacy Quality Control Advisor data will not be carried forward in the new ECO reports.

Reports created in Quality Control Advisor prior to March 30 will not be transferred to ECO. If you need to retain any existing Quality Control Advisor reports, download and save them before June 1. You will no longer have access to reports in Quality Control Advisor after June 1.

The Quality Control Advisor Plus reports in ECO will feature a refreshed look and feel aligned with other ECO reports.

The new reports will exclusively reflect Quality Control Advisor Plus^SM loan-level data, metrics and trends. The reports include:

• Remedy – Provides a consolidated view of open and closed QC origination remedies with loan‑level detail to support monitoring of remedy performance and risk exposure.
• Deficiency and Findings – Summarizes QC deficiencies, defects and findings to help identify root causes and quality improvement opportunities.
• Review Results – Displays the status and aging of QC loan reviews and outstanding remedies, enabling users to track unresolved items and assess review pipeline health.
• Missing Docs – Tracks missing documentation requests, response timelines and document status, providing visibility into documentation completeness and Seller responsiveness.
• Appeals – Provides insight into Seller appeals activity supporting oversight of the QC appeals process.
• Sample and Loan Delivery – Monitors loan file delivery timeliness and completeness to assess operational performance in loan file submission.
   

Please contact your designated Access Manager administrator. For more information, visit our Access Manager webpage.

On March 30, visit the ECO webpage for access to release notes and the ECO Training tutorial, which will include updated information on Quality Control Advisor Plus reporting.