Freddie Mac consistently works to improve various elements of our billing processes to enhance productivity and improve the customer experience. Effective August 3, 2026, we’re transitioning from the technology platform used to support eBill, our electronic invoice tool that enables you to view your daily and monthly billing activity and statement invoices online. With this shift, we’re retiring eBill and introducing our new invoicing tool, eBilling.

Seller/Servicer Benefits

eBilling is an online tool that allows you to access detailed information about your activities, including daily and monthly billing, statements and invoices. The tool enables data filtering and sorting to view specific data as well as exporting for further data organization and analysis. eBilling provides:

  • A single source for reviewing and reconciling invoice and payment activity.
  • Modernized navigation and screens.
  • Detailed reporting, streamlined document management (download/upload capabilities) and targeted messaging/notifications.
  • Sellers with the ability to reconcile delivery fees, buy up/buy down, pairoff and other billing activity by using a combination of available loan-level reports. 
  • New functionality:
    • Users will now be able to pull statements/invoices for up to 50 Seller/Servicer numbers at a time as opposed to just one.
    • Automated Clearing House (ACH) banking instructions will now be processed by submitting an online form instead of uploading a PDF copy. NOTE: changes may only be submitted by authorized Certificate of Incumbency (COI) signors.

What’s Next?

In advance of this transition, current eBill users will not have to take any action. Freddie Mac will provision active eBill users to the new eBilling tool. Effective August 3, if new users in your organization need access to the eBilling tool, please contact your organization’s Access Manager administrator.

Effective August 3, legacy eBill tool users will still have access to previous statements/invoices in a read-only mode until eBill sunsets on October 31, 2026. Beginning November 1, 2026, you may still access retroactive eBill data by contacting [email protected].

If you have questions, please contact your Freddie Mac representative or Customer Service (800-FREDDIE).