By The Single-Family Team, Freddie Mac 
 

Changes have come to Servicing Transfer Manager, the Freddie Mac GatewaySM tool that allows Servicers to submit a Subsequent Transfer of Servicing (STOS) or intra-Servicer portfolio move.   

The former STOS process for validating the transfer request required a one-day wait time before Servicers could see the exceptions. With this change, Servicers no longer need to wait 24 hours to receive results. For new transfer requests starting April 14, 2025, these enhanced validations provide near real-time results, streamlining the servicing transfer process. 

Servicing Transfer Edits and Reports automates the steps needed to identify loans with errors. It allows Servicers to receive an exception report in just a few minutes and provides transparency on other data points related to the Single-Family Seller/Servicer Guide (Guide). 

Benefits of this enhanced process include:

  • Near real-time exceptions execution, with the opportunity for Servicers to quickly fix findings.
  • Enhanced, actionable error messages.
  • Updated Loan List Report with additional details to facilitate quicker reconciliation, including a history of actions taken on loans within a transfer request.

Specific enhancements in the Servicing Transfer Manager user interface (UI) include exception details displayed for each rejected loan, the capability for individual loans to be rejected and the ability to add and delete loans that are undergoing transfer requests. 

Servicing Transfer Edits and Reports is available in Servicing Transfer Manager as of April 14, 2025, and online help has been updated with the enhancements. For questions or more information, reach out to your Freddie Mac representative or contact Customer Service (800-FREDDIE).